Service Desk Specialist

"Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Look no further! Diebold Nixdorf is seeking a highly skilled and personable Service Desk Specialist to join our team. As the first point of contact for technical support inquiries, you will play a crucial role in ensuring our clients' satisfaction. If you possess strong communication skills, a solid understanding of IT systems, and a drive to continuously learn and improve, we want to hear from you! Join our dynamic and innovative company and unlock your full potential as a Service Desk Specialist at Diebold Nixdorf."

1. Act as the first point of contact for technical support inquiries from clients.
2. Provide exceptional customer service by promptly resolving technical issues and addressing any concerns or questions from clients.
3. Utilize strong problem-solving skills to troubleshoot and resolve technical issues.
4. Communicate effectively with clients to gather relevant information and provide updates on the status of their technical support inquiries.
5. Maintain a thorough understanding of IT systems and stay updated on any changes or updates.
6. Collaborate with other team members to efficiently resolve complex technical issues.
7. Continuously learn and improve technical knowledge and skills to provide the best support to clients.
8. Follow company protocols and procedures for handling technical support inquiries.
9. Document and track all technical support inquiries and resolutions for future reference.
10. Ensure client satisfaction by addressing any feedback or concerns in a timely and professional manner.
11. Provide training and support to clients on using IT systems and troubleshoot any user errors.
12. Stay updated on industry trends and developments to provide proactive support and suggest improvements to systems and processes.
13. Adhere to company values and maintain a positive and professional attitude while representing Diebold Nixdorf to clients.
14. Collaborate with other departments to improve overall client experience and identify areas for improvement.
15. Maintain confidentiality and data security while handling client information.

According to JobzMall, the average salary range for a Service Desk Specialist in Hyderabad, Telangana, India is between ₹ 3,00,000 - ₹ 5,00,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some higher-paying companies in Hyderabad for this role include Amazon, Microsoft, and Accenture, while smaller companies may offer lower salaries. Additionally, factors such as education level, certifications, and performance can also impact the salary for this position.

Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets.