Service Desk Coordinator

Are you a customer-focused individual with a passion for technology? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you! Diebold Nixdorf is seeking a dedicated Service Desk Coordinator to join our team and provide exceptional support to our clients. In this role, you will be the first point of contact for all technical issues and inquiries, working closely with our service technicians and customers to ensure timely and effective resolutions. As a successful candidate, you will possess excellent communication and problem-solving skills, with a strong technical background. Join us and be a part of a leading global provider of IT solutions and services.

1. Serve as the first point of contact for all technical issues and inquiries from clients.
2. Provide exceptional customer service and support to clients, ensuring timely and effective resolutions.
3. Work closely with service technicians to coordinate and schedule service calls.
4. Troubleshoot and resolve technical issues over the phone, via email, or through remote assistance.
5. Document and track all customer interactions and resolutions in a timely and accurate manner.
6. Communicate effectively with clients to understand their needs and provide appropriate solutions.
7. Collaborate with other team members to identify and implement process improvements for better service delivery.
8. Stay up-to-date with the latest technology and software updates to provide efficient support to clients.
9. Continuously monitor service tickets and escalate to the appropriate team members for timely resolution.
10. Provide technical training and assistance to new team members to ensure effective onboarding.
11. Maintain a positive and professional attitude towards clients and colleagues at all times.
12. Adhere to company policies and procedures to ensure the highest level of customer satisfaction.
13. Maintain confidentiality of client information and adhere to data privacy regulations.
14. Assist with the preparation of reports and analysis of service desk performance.
15. Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

According to JobzMall, the average salary range for a Service Desk Coordinator in Hyderabad, Telangana, India is between ₹ 2,00,000 to ₹ 3,50,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience. Some companies may offer higher salaries for more experienced coordinators or for those with specialized skills in certain areas. It is also important to consider factors such as benefits, bonuses, and opportunities for growth and advancement when evaluating a job offer.

Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security products, and software and related services for global financial, retail, and commercial markets.