Senior Manager - Experience Initiatives
Are you passionate about creating unforgettable experiences for customers? Do you have a proven track record of developing and implementing successful initiatives? If so, we have an exciting opportunity for you as a Senior Manager - Experience Initiatives at Dick’s Sporting Goods.In this role, you will be responsible for driving our customer experience strategy by developing and executing innovative initiatives that enhance our customers' overall shopping experience. As a leader on our team, you will collaborate with cross-functional teams to identify opportunities, gather insights, and implement solutions that will elevate our brand and drive customer loyalty.To excel in this role, you must have a strong background in project management, experience in retail or customer experience, and a passion for creating exceptional experiences for customers. If you are a highly motivated and results-driven individual with a customer-centric mindset, we invite you to join our team at Dick’s Sporting Goods.
- Develop and implement innovative initiatives that enhance the overall shopping experience for customers.
- Collaborate with cross-functional teams to identify opportunities and gather insights to drive the customer experience strategy.
- Lead and manage projects from conception to execution, ensuring successful and timely implementation.
- Stay up-to-date on industry trends and best practices in customer experience to continuously improve and evolve our initiatives.
- Analyze customer feedback and data to identify areas for improvement and develop strategies to address them.
- Create and manage budgets for experience initiatives, ensuring cost-effectiveness and maximum ROI.
- Develop and maintain strong relationships with internal stakeholders, including marketing, merchandising, and store operations teams.
- Monitor and track the success of experience initiatives, providing regular updates and reports to senior leadership.
- Foster a customer-centric mindset within the team and organization, driving a culture of continuous improvement and innovation.
- Hire, train, and manage a team of experience professionals to support the execution of initiatives.
- Collaborate with external partners and vendors to ensure seamless execution of experience initiatives.
- Maintain a deep understanding of our brand and customer base to ensure initiatives align with company goals and values.
- Handle any issues or challenges that may arise during the implementation of experience initiatives.
- Represent the company at industry events and conferences to stay informed of emerging trends and share best practices.
- Ensure compliance with all company policies and procedures, as well as legal and ethical standards.
Extensive Experience In Developing And Implementing Customer Experience Strategies: A Senior Manager In Experience Initiatives At Dick’s Sporting Goods Must Have A Proven Track Record Of Successfully Creating And Executing Customer Experience Strategies. This Includes Identifying Customer Pain Points, Developing Solutions, And Implementing Initiatives That Improve The Overall Experience For Dick’s Customers.
Strong Leadership And Team Management Skills: As A Senior Manager, This Role Requires The Ability To Lead And Manage A Team Responsible For Executing Experience Initiatives. The Ideal Candidate Should Have Experience In Managing Cross-Functional Teams, Providing Guidance And Direction, And Fostering A Positive And Collaborative Work Environment.
In-Depth Knowledge Of The Retail Industry: A Successful Senior Manager In Experience Initiatives Should Have A Deep Understanding Of The Retail Industry, Particularly In The Sporting Goods Sector. This Includes Knowledge Of Current Trends, Competition, And Customer Behavior In The Retail Space. This Knowledge Will Inform The Development Of Effective Experience Initiatives.
Excellent Communication And Interpersonal Skills: The Ability To Effectively Communicate With Both Internal Teams And External Stakeholders Is Crucial For This Role. The Senior Manager Will Be Responsible For Presenting Experience Initiatives To Senior Leadership, Collaborating With Other Departments, And Building Relationships With Vendors Or Partners.
Analytical And Data-Driven Mindset: This Position Requires A Candidate Who Is Comfortable Working With Data And Using It To Inform Decision-Making. The Senior Manager Will Be Responsible For Tracking And Analyzing Customer Experience Metrics, Identifying Areas For Improvement, And Making Data-Driven Recommendations To Enhance The Overall Customer Experience.
Process Improvement
Strategic Planning
Project Management
Data Analysis
Budget management
Team Leadership
Customer Experience
Resource allocation
Performance evaluation
Innovation
Cross-Functional Collaboration
Stakeholder
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager - Experience Initiatives in Coraopolis, PA 15108, USA is $110,000-$130,000 per year. This may vary depending on the specific company, level of experience, and other factors.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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