Retail Equipment Services Lead

Welcome to Dick's Sporting Goods, where we are dedicated to providing our customers with the best equipment and services for their active lifestyles. We are currently seeking a Retail Equipment Services Lead to join our team and help us continue to deliver exceptional customer experiences. This role requires a strong passion for sports, excellent leadership skills, and a keen eye for detail. If you are a motivated individual with a strong background in retail and equipment services, we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers as they enter the store, ensuring a positive and friendly atmosphere.
2. Provide exceptional customer service, guiding customers through their equipment needs and offering expert advice.
3. Train and supervise a team of equipment service associates, ensuring they have the necessary skills and knowledge to provide excellent service.
4. Schedule and delegate tasks to equipment service associates, ensuring all customer needs are met in a timely manner.
5. Maintain a thorough understanding of all products and services offered by the store, and educate team members on updates and changes.
6. Ensure all equipment is properly maintained and serviced according to manufacturer guidelines.
7. Assist customers with equipment purchases, repairs, and exchanges.
8. Handle customer complaints and concerns in a professional and timely manner.
9. Monitor inventory levels and place orders for necessary equipment and supplies.
10. Collaborate with other departments, such as sales and marketing, to promote and sell equipment services.
11. Stay up-to-date with industry trends and advancements in equipment technology.
12. Maintain a safe and clean work environment, following all safety protocols and company policies.
13. Uphold company values and standards, providing a positive and inclusive work environment for all team members.
14. Continuously strive to improve equipment service processes and procedures to enhance the customer experience.
15. Attend training and development sessions to improve knowledge and skills in equipment services and retail sales.

According to JobzMall, the average salary range for a Retail Equipment Services Lead in Columbus, OH, USA is $36,000-$45,000 per year. However, this can vary depending on the specific company, location, and experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or commission. Additionally, the job title of "Retail Equipment Services Lead" can encompass a variety of roles and responsibilities, so it is important to research the specific job duties and requirements for the position in question.

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.