Retail Equipment Services Lead

Are you a passionate leader with a strong knowledge of retail equipment? Do you have exceptional communication and problem-solving skills? If so, we have an exciting opportunity for you to join our team as a Retail Equipment Services Lead at Dick's Sporting Goods. As the lead of our equipment services team, you will be responsible for ensuring our retail equipment is maintained and functioning at the highest level for our customers. We are looking for someone who is detail-oriented, customer-focused, and has a strong understanding of retail operations. If this sounds like you, we'd love to hear from you.

1. Oversee the maintenance and functionality of all retail equipment within the store.
2. Lead a team of equipment services associates to ensure tasks are completed efficiently and effectively.
3. Establish and maintain a high standard of customer service by addressing and resolving any equipment-related issues.
4. Develop and maintain a thorough understanding of all retail equipment in order to effectively troubleshoot and resolve any technical issues.
5. Monitor and track equipment inventory levels, ensuring that all necessary equipment is available and in proper working condition.
6. Collaborate with store management to identify and implement improvements to the equipment services process.
7. Train and develop team members on proper equipment maintenance procedures and protocols.
8. Conduct regular inspections and maintenance checks on equipment to ensure compliance with safety standards.
9. Communicate with vendors and suppliers to maintain inventory levels and order necessary parts or replacements.
10. Maintain accurate records of equipment maintenance and repairs.
11. Stay up-to-date on new equipment and technologies, and make recommendations for equipment upgrades or replacements.
12. Conduct performance evaluations and provide feedback and coaching to team members.
13. Ensure compliance with all company policies and procedures related to equipment maintenance and safety.
14. Handle any escalations or customer complaints related to equipment services in a timely and professional manner.
15. Maintain a clean and organized equipment services area.
16. Collaborate with other store departments to ensure smooth operations and customer satisfaction.
17. Participate in store meetings and provide updates on equipment services processes, issues, and improvements.
18. Demonstrate a positive and professional attitude, serving as a role model for the team.

According to JobzMall, the average salary range for a Retail Equipment Services Lead in New York, NY, USA is between $45,000 and $60,000 per year. However, this can vary depending on factors such as level of experience, company size, and industry.

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.