Retail Customer Service Specialist
Welcome to Dick's Sporting Goods! We are currently seeking dedicated individuals to join our team as a Retail Customer Service Specialist. As a company, we are passionate about providing our customers with exceptional service and a great in-store experience. We are looking for individuals who share this passion and are committed to delivering top-notch service to our customers. If you are a people-person with a love for sports and retail, this may be the perfect opportunity for you! Join us in helping our customers find the perfect gear for their active lifestyles.
- Greet customers with a friendly and welcoming attitude.
- Assist customers in finding and selecting products that meet their needs.
- Provide exceptional customer service by addressing any questions or concerns.
- Maintain a clean and organized store environment.
- Process customer transactions accurately and efficiently.
- Keep up-to-date with product knowledge and promotions to better assist customers.
- Collaborate with team members to ensure a positive and cohesive work environment.
- Handle customer complaints and provide appropriate solutions.
- Uphold company policies and procedures.
- Continuously strive to meet and exceed sales goals.
- Suggest and implement improvements to enhance the overall customer experience.
- Attend training and development sessions to improve skills and knowledge.
- Stay updated on industry trends and competitor products.
- Represent the company in a professional and positive manner at all times.
- Maintain confidentiality of customer and company information.
Excellent Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.
Knowledge Of Sports And Fitness Products: The Ideal Candidate Should Have A Good Understanding Of Various Sports And Fitness Products Sold At Dick’s Sporting Goods. This Knowledge Will Help In Providing Accurate Information And Recommendations To Customers.
Customer-Focused Attitude: A Retail Customer Service Specialist Should Have A Customer-Focused Attitude And Be Able To Handle And Resolve Customer Complaints And Inquiries In A Professional And Timely Manner.
Strong Sales Skills: This Role Requires The Ability To Upsell And Cross-Sell Products To Customers Based On Their Needs And Preferences. Therefore, The Ideal Candidate Should Have Strong Sales Skills And Be Able To Meet Or Exceed Sales Targets.
Team Player: A Retail Customer Service Specialist Must Be A Team Player And Work Collaboratively With Colleagues To Ensure A Positive And Efficient Work Environment. They Should Also Be Willing To Assist With Tasks Outside Of Their Job Description, Such As Restocking Shelves Or Organizing Inventory.
Inventory Management
Communication
Time Management
Product knowledge
Conflict Resolution
customer service
Merchandising
Cash Handling
Teamwork
Problem-Solving
Upselling
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Glendale, CA, USA is $35,000 - $45,000 per year. This can vary depending on the specific company, level of experience, and job responsibilities. Some retail customer service specialists may also receive bonuses or incentives based on performance.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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