Retail Customer Service Specialist

Welcome to Dick’s Sporting Goods, where we are passionate about providing customers with the best shopping experience. We are seeking a Retail Customer Service Specialist to join our team and help us deliver exceptional service to our valued customers. As the first point of contact for our store, you will play a crucial role in creating a positive and welcoming atmosphere for our customers. To excel in this role, you must possess strong communication skills, have a passion for customer service, and be knowledgeable about our products. If you are a team player with a can-do attitude, we want you on our team!

1. Greeting and welcoming customers to the store in a friendly and professional manner.
2. Providing exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and effective manner.
3. Assisting customers with finding products and making recommendations based on their needs.
4. Maintaining a thorough knowledge of all products and services offered by the store.
5. Accurately processing transactions and handling cash, credit, and other forms of payment.
6. Keeping the store clean, organized, and fully stocked at all times.
7. Collaborating with team members to ensure a smooth and efficient operation of the store.
8. Proactively identifying and resolving any potential issues with customers or store operations.
9. Continuously striving to meet and exceed sales goals and customer satisfaction metrics.
10. Maintaining a positive and professional attitude at all times, representing the company’s values and brand.
11. Staying up-to-date with company policies, promotions, and procedures.
12. Assisting with inventory management, including receiving and restocking merchandise.
13. Complying with all safety and security procedures to ensure a safe shopping environment for customers and employees.
14. Being an ambassador for the store, promoting a positive image and building customer loyalty.
15. Participating in training and development opportunities to enhance customer service skills and product knowledge.

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Memphis, TN, USA is $31,000 - $42,000 per year. However, this can vary based on factors such as experience, location, and the specific company the individual is working for. It is important to note that this is just an average and some individuals may earn more or less than this range.

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.