Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
Bend, OR, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about sports and providing exceptional customer service? Look no further, Dick's Sporting Goods is seeking a Retail Customer Service Specialist to join our team! As a member of our customer service team, you will play a vital role in creating a positive shopping experience for our customers. We are looking for individuals who are knowledgeable about sports and have a strong desire to help others. If you are a friendly, outgoing, and customer-oriented individual with a love for sports, we want to hear from you!

  1. Provide exceptional customer service to all customers visiting the store.
  2. Greet and assist customers in a friendly and professional manner.
  3. Maintain a strong knowledge of sports products and brands sold in the store.
  4. Help customers find the right products for their needs and answer any questions they may have.
  5. Process transactions accurately and efficiently using the store's POS system.
  6. Keep the store clean, organized, and visually appealing for customers.
  7. Uphold company policies and procedures, including but not limited to, returns, exchanges, and price matching.
  8. Assist with inventory management and restocking of products on the sales floor.
  9. Collaborate with other team members to provide a seamless shopping experience for customers.
  10. Continuously strive to meet and exceed sales goals and customer service expectations.
  11. Stay up-to-date on current sales and promotions to inform and assist customers.
  12. Actively listen to customer feedback and work to resolve any issues or concerns.
  13. Attend training sessions and stay knowledgeable on new products and services.
  14. Maintain a positive attitude and represent the brand in a professional manner at all times.
  15. Follow all safety and security procedures to ensure a safe working and shopping environment.
Where is this job?
This job is located at Bend, OR, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Coworkers.

  • Product Knowledge: Knowledge Of Sports Equipment And Apparel Is Essential For A Retail Customer Service Specialist At Dick’s Sporting Goods. This Includes Understanding Features, Benefits, And Uses Of Various Products To Assist Customers In Making Informed Purchases.

  • Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For A Retail Customer Service Specialist At Dick’s Sporting Goods. This Includes Dealing With Customer Inquiries, Complaints, And Providing Solutions To Ensure Customer Satisfaction.

  • Teamwork: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Be Able To Work Effectively In A Team Environment And Collaborate With Colleagues To Achieve Common Goals.

  • Problem-Solving Skills: In A Fast-Paced Retail Environment, A Retail Customer Service Specialist Should Possess Strong Problem-Solving Skills To Handle Challenging Situations And Provide Quick And Effective Solutions To Customers. This May Include Handling Returns, Exchanges, Or Resolving Customer Complaints.

Required Skills

  • Communication Skills

  • Time Management

  • Product knowledge

  • customer service

  • Merchandising

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Multi-tasking

  • up-selling

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Bend, OR, USA is between $28,000 and $40,000 per year. This may vary depending on the specific company, level of experience, and additional skills and qualifications of the individual.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 2nd, 2024
Apply BeforeMay 10th, 2026
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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