Retail Customer Service Specialist
Hello and welcome to Dick's Sporting Goods! We are currently seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Specialist. As a leader in the sporting goods industry, we are dedicated to providing exceptional service to our customers and creating a positive shopping experience. We are looking for someone who is passionate about sports and has excellent communication skills to join our team. If you are a team player with a strong desire to help others, we would love to have you on our team!
- Greet and welcome customers to the store in a friendly and professional manner.
- Provide exceptional customer service by addressing customer inquiries and concerns.
- Assist customers in finding products and making purchasing decisions.
- Maintain a thorough knowledge of all products and services offered by the store.
- Demonstrate a strong understanding of the sporting goods industry and current trends.
- Work collaboratively with other team members to achieve sales goals and targets.
- Handle all customer transactions accurately and efficiently.
- Keep the store clean, organized, and well-stocked at all times.
- Proactively identify and resolve any potential customer service issues.
- Continuously strive to improve the customer experience and offer suggestions for improvement.
- Attend training sessions and meetings to stay updated on product knowledge and sales techniques.
- Adhere to company policies and procedures at all times.
- Maintain a positive and professional attitude towards customers and team members.
- Assist in maintaining inventory and restocking products as needed.
- Utilize effective communication skills to interact with customers and team members.
Excellent Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Product Knowledge: A Thorough Understanding Of The Products Sold At Dick’s Sporting Goods Is Essential For A Retail Customer Service Specialist. This Includes Knowledge Of Features, Benefits, And Usage Of Various Products To Assist Customers With Their Purchasing Decisions.
Strong Customer Service Skills: Retail Customer Service Specialists Must Have A Strong Focus On Providing Exceptional Customer Service. This Includes The Ability To Handle Difficult Situations, Resolve Customer Complaints, And Go Above And Beyond To Ensure Customer Satisfaction.
Sales Experience: A Successful Retail Customer Service Specialist At Dick’s Sporting Goods Must Have Previous Sales Experience. This Includes Knowledge Of Sales Techniques, The Ability To Upsell And Cross-Sell, And Meeting Sales Targets.
Team Player: Dick’s Sporting Goods Values Teamwork And Collaboration, So A Retail Customer Service Specialist Must Be A Team Player. This Includes The Ability To Work Well With Others, Contribute To A Positive Work Environment, And Support Fellow Team Members.
Communication Skills
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Sales Experience
Problem-Solving
up-selling
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Cerritos, CA, USA is between $32,000 and $40,000 per year. However, this can vary depending on factors such as the specific company, experience level, and job responsibilities. Some individuals in this role may also receive additional benefits such as bonuses, commission, or healthcare benefits. It is best to check with the specific company for their salary and benefits package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started