Retail Customer Service Specialist

Welcome to Dick’s Sporting Goods, where we are passionate about providing top-notch customer service and helping our customers find the perfect gear for their active lifestyles. As a Retail Customer Service Specialist, you will be the face of our brand, interacting with customers, answering their questions, and ensuring a positive shopping experience for all. If you are a friendly and outgoing individual with a strong knowledge of sports and outdoor activities, then we want you on our team! Join us in creating memorable experiences for our customers while being a part of a dynamic and supportive work environment.

1. Greet and welcome customers in a friendly and professional manner.
2. Engage with customers to understand their needs and provide personalized recommendations for products and services.
3. Demonstrate a strong knowledge and understanding of sports and outdoor activities to assist customers with their purchases.
4. Respond to customer inquiries and provide accurate and timely information about products, promotions, and policies.
5. Handle customer complaints and resolve any issues in a calm and effective manner.
6. Process customer transactions accurately and efficiently using our point-of-sale system.
7. Maintain a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.
8. Collaborate with team members to achieve sales goals and provide excellent customer service.
9. Continuously learn about new products and services to enhance product knowledge and sales techniques.
10. Uphold company policies and procedures to ensure a safe and positive shopping experience for all customers.
11. Exhibit a positive and professional demeanor at all times, representing the company's brand and values.
12. Contribute to a positive and supportive work environment by assisting team members and promoting teamwork.
13. Attend and actively participate in training sessions and meetings to improve job knowledge and performance.
14. Adhere to all company guidelines and regulations, including health and safety standards.
15. Strive to exceed customer expectations and provide a memorable shopping experience for all customers.

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Orlando, FL, USA is between $28,000 to $35,000 per year. This range can vary depending on factors such as experience, skills, and specific industry/retail company.

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.