Retail Customer Service Specialist
Hey there! Are you passionate about providing exceptional customer service and have a love for all things sports? Then we have the perfect opportunity for you! Dick's Sporting Goods is currently seeking a Retail Customer Service Specialist to join our dynamic team. As a leader in the sporting goods industry, we are looking for individuals who are energetic, friendly, and knowledgeable to help enhance our customers' shopping experience. If you thrive in a fast-paced environment and enjoy interacting with customers, we would love to hear from you. Keep reading to learn more about this exciting role and the qualifications we are looking for.
- Provide exceptional customer service by greeting and assisting customers with their purchases and inquiries.
- Utilize knowledge of sporting goods products to confidently answer customer questions and make recommendations.
- Maintain a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.
- Process customer transactions accurately and efficiently, including cash handling and credit card transactions.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Collaborate with team members to achieve sales goals and provide a positive shopping experience for customers.
- Continuously learn about new products and promotions to effectively communicate with customers and drive sales.
- Follow company policies and procedures to ensure the safety and security of customers and merchandise.
- Adapt to a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude.
- Attend training sessions and meetings to stay updated on company policies, procedures, and products.
Excellent Communication Skills: A Retail Customer Service Specialist Must Possess Strong Verbal And Written Communication Skills To Effectively Assist Customers And Communicate With Team Members.
Product Knowledge: An Ideal Candidate For This Role Should Have A Good Understanding Of The Products Sold At Dick’s Sporting Goods. This Includes Knowledge Of Different Sports Equipment, Apparel, And Accessories.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Setting, Is Highly Desired. This Demonstrates The Ability To Handle Customer Inquiries And Complaints Effectively.
Strong Problem-Solving Skills: A Retail Customer Service Specialist Should Be Able To Think Critically And Come Up With Solutions To Address Customer Issues And Concerns.
Team Player: Dick’s Sporting Goods Values Teamwork And Collaboration, So A Candidate For This Role Should Have The Ability To Work Well With Others And Contribute To A Positive Work Environment.
Communication Skills
Inventory Management
Time Management
Product knowledge
Conflict Resolution
Cash Handling
Teamwork
Problem-Solving
customer assistance
Product merchandising
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Baxter, MN, USA is between $27,000 - $35,000 per year. This can vary depending on the specific company and the level of experience of the employee. Some employers may also offer additional benefits such as bonuses, commission, and health insurance. It is important to research the specific company and their compensation package before accepting a job offer.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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