Retail Customer Service Specialist
Welcome to Dick’s Sporting Goods, where we are committed to providing the best in sports equipment and apparel to our customers. We are currently seeking a dedicated and customer-focused Retail Customer Service Specialist to join our team. As a Retail Customer Service Specialist, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services. We are looking for individuals who are passionate about sports and have a strong desire to help others. If you have a positive attitude, excellent communication skills, and a love for all things sports-related, we would love to have you on our team!
- Greet and welcome customers to the store in a friendly and professional manner.
- Provide exceptional customer service by assisting customers with inquiries, product recommendations, and purchases.
- Ensure all customers are satisfied with their experience at Dick’s Sporting Goods.
- Maintain a thorough knowledge of all products and services offered by the company.
- Assist customers with finding and trying on products, as well as checking out at the register.
- Handle customer complaints and concerns in a timely and professional manner.
- Keep the store clean, organized, and properly stocked at all times.
- Assist in merchandising and restocking products on the sales floor.
- Collaborate with team members to create a positive and efficient work environment.
- Continuously strive to improve customer service skills and knowledge of products and services offered.
- Promote and sell store services, such as equipment maintenance and repair.
- Follow company policies and procedures to ensure the safety and security of customers and employees.
- Provide feedback to management regarding customer needs and preferences.
- Handle cash and credit card transactions accurately and efficiently.
- Attend training sessions and team meetings to stay up-to-date on new products and promotions.
- Act as a brand ambassador by representing the company in a professional and positive manner.
- Assist with inventory management, including restocking and conducting physical inventory counts.
- Adhere to all company policies and procedures, including those related to loss prevention and safety.
- Maintain a high level of energy and enthusiasm while interacting with customers.
- Other duties as assigned by management.
Excellent Communication Skills: A Retail Customer Service Specialist Must Possess Strong Communication Skills To Effectively Interact With Customers And Provide Them With A Positive Shopping Experience. This Includes Being Able To Listen Actively, Communicate Clearly, And Resolve Any Issues Or Complaints.
Knowledge Of Sports And Outdoor Equipment: As A Retail Store Specializing In Sporting Goods, It Is Essential For A Retail Customer Service Specialist To Have A Good Understanding Of Different Sports And Outdoor Equipment. This Knowledge Will Enable Them To Assist Customers In Finding The Right Products And Provide Recommendations Based On Their Needs.
Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For A Retail Customer Service Specialist. This Will Demonstrate The Ability To Handle Customer Inquiries, Resolve Conflicts, And Provide Excellent Service To Ensure Customer Satisfaction.
Problem-Solving Skills: Retail Customer Service Specialists Often Encounter Challenging Situations And Must Be Able To Think On Their Feet To Find Solutions. Having Strong Problem-Solving Skills Will Enable Them To Handle Customer Complaints And Resolve Any Issues That May Arise.
Team Player: Working In A Retail Environment Requires Collaboration And Teamwork. A Retail Customer Service Specialist Must Be A Team Player And Work Well With Their Colleagues To Ensure The Smooth Operation Of The Store. This Includes Being Able To Communicate Effectively, Support Team Members, And Work Together To Achieve Common Goals.
Communication Skills
Inventory Management
Time Management
Product knowledge
Multitasking
Problem Solving
customer service
Merchandising
Cash Handling
Teamwork
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Sunnyvale, CA, USA is between $38,000 to $45,000 per year. However, this can vary depending on the specific company, level of experience, and other factors.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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