Retail Customer Service Specialist
At Dick's Sporting Goods, we are seeking a highly motivated and customer-centric individual to join our team as a Retail Customer Service Specialist. Our ideal candidate is passionate about sports and has a strong desire to provide exceptional service to our customers. This role requires someone who is outgoing, friendly, and has excellent communication skills. If you are a team player who enjoys working in a fast-paced environment, we would love to hear from you!
- Greet and welcome customers with a friendly and outgoing attitude.
- Provide exceptional customer service by assisting customers with their inquiries, purchases, and returns.
- Demonstrate a strong knowledge and passion for sports to assist customers in finding the right products.
- Maintain a clean and organized sales floor to enhance the customer shopping experience.
- Communicate effectively with customers to understand their needs and offer appropriate solutions.
- Operate a cash register and handle financial transactions accurately.
- Collaborate with team members to ensure efficient and effective store operations.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
- Handle and resolve customer complaints and concerns in a timely and professional manner.
- Uphold company standards for customer service, including responding to customer inquiries and requests in a timely manner.
- Maintain a positive attitude and foster a welcoming and inclusive environment for customers.
- Attend training sessions and meetings to stay updated on company policies and procedures.
- Assist with inventory management, including restocking products and conducting inventory counts.
- Adhere to all safety and security protocols to ensure the safety of customers and employees.
- Continuously seek opportunities to improve the customer experience and provide feedback to management.
Excellent Communication Skills: A Successful Retail Customer Service Specialist At Dick’s Sporting Goods Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers And Resolve Any Issues Or Concerns They May Have.
Product Knowledge: A Thorough Understanding Of The Products Sold At Dick’s Sporting Goods Is Crucial For A Retail Customer Service Specialist. This Includes Knowledge Of Various Sports Equipment, Apparel, And Accessories, As Well As The Ability To Make Recommendations And Answer Customer Questions.
Problem-Solving Ability: Retail Customer Service Specialists Often Encounter Challenging Situations With Customers, Such As Returns, Exchanges, Or Complaints. The Ability To Think Quickly And Find Solutions To These Problems Is An Important Qualification For This Role.
Strong Customer Service Orientation: At Dick’s Sporting Goods, Providing Exceptional Customer Service Is A Top Priority. A Retail Customer Service Specialist Should Have A Strong Customer Service Orientation And Be Committed To Ensuring Each Customer Has A Positive Experience In The Store.
Proficient In Technology: In Today’s Retail Environment, Technology Plays A Significant Role In Providing Efficient And Effective Customer Service. A Retail Customer Service Specialist Should Be Comfortable Using Various Computer Systems, Point-Of-Sale Software, And Other Technology Tools To Assist Customers And Complete Transactions.
Inventory Management
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Problem-Solving
Adaptability
Sales Techniques
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Austin, TX, USA is between $26,000 and $36,000 annually. This may vary depending on the specific company, experience level, and other factors.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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