Retail Customer Service Specialist
Welcome to the team at Dick's Sporting Goods! We are currently seeking passionate and dedicated individuals to join us as a Retail Customer Service Specialist. In this role, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded. As a member of our team, you will have the opportunity to work in a fast-paced, dynamic environment while utilizing your excellent communication and problem-solving skills. If you are enthusiastic about sports and have a strong customer service background, we would love to hear from you! Join us in creating an unforgettable shopping experience for our customers.
- Provide exceptional customer service to all customers, ensuring their needs are met and exceeded.
- Utilize excellent communication skills to interact with customers, creating a positive and welcoming atmosphere.
- Demonstrate extensive knowledge of the company's products and services, assisting customers with their purchasing decisions.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Maintain a clean and organized work environment, ensuring the store is always presentable and products are properly displayed.
- Work collaboratively with team members to achieve sales goals and provide a seamless shopping experience for customers.
- Process transactions accurately and efficiently, including cash handling and operating point-of-sale systems.
- Stay up-to-date on current promotions, sales, and company policies to accurately communicate information to customers.
- Proactively identify and address any potential issues or concerns from customers to ensure their satisfaction.
- Continuously strive to improve customer service skills and product knowledge through trainings and development opportunities.
Strong Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Must Possess Excellent Communication Skills To Interact With Customers, Colleagues, And Management Effectively. This Includes The Ability To Listen Actively, Communicate Clearly, And Handle Difficult Situations With Patience And Professionalism.
Knowledge Of Sporting Goods And Equipment: An Ideal Candidate For This Position Should Have A Good Understanding Of The Sporting Goods Industry, Including Different Types Of Equipment, Brands, And Their Uses. This Knowledge Will Enable Them To Assist Customers In Finding The Right Products And Provide Accurate Information About The Products.
Customer Service Experience: Previous Experience In A Retail Or Customer Service Role Is Essential For A Retail Customer Service Specialist At Dick’s Sporting Goods. This Experience Will Demonstrate The Candidate's Ability To Handle Customer Inquiries, Provide Excellent Service, And Resolve Issues Effectively.
Problem-Solving Skills: Retail Customer Service Specialists Must Have Strong Problem-Solving Skills To Handle Customer Complaints And Resolve Issues In A Timely And Satisfactory Manner. They Should Be Able To Think On Their Feet, Assess Situations Quickly, And Come Up With Creative Solutions To Keep Customers Satisfied.
Sales And Marketing Knowledge: As A Retail Customer Service Specialist, The Candidate Will Be Responsible For Promoting And Selling Products To Customers. Therefore, Having Basic Knowledge Of Sales And Marketing Techniques Will Be Beneficial In This Role. This May Include Upselling And Cross-Selling Techniques, Product Knowledge, And Understanding Of Pricing Strategies.
Communication Skills
Inventory Management
Time Management
Product knowledge
Multitasking
customer service
Merchandising
Cash Handling
Teamwork
Problem-Solving
Sales Techniques
Communication
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Atlanta, GA, USA is between $28,000 and $36,000 per year. This can vary depending on factors such as the specific company, level of experience, and additional skills or certifications. Some positions may also offer commission or bonuses on top of the base salary.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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