Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
Phoenix, AZ, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about sports and providing exceptional customer service? Look no further than Dick's Sporting Goods! We are currently seeking a Retail Customer Service Specialist to join our team and provide top-notch service to our loyal customers. As a specialist, you will have the opportunity to make a positive impact on our customers' shopping experience while representing a company that values teamwork, integrity, and customer satisfaction. If you have excellent communication skills, a positive attitude, and a strong knowledge of sports and outdoor equipment, we would love to hear from you. Join us in helping athletes of all levels achieve their goals and make their sporting dreams a reality.

  1. Provide exceptional customer service to all customers in a friendly and professional manner.
  2. Utilize strong knowledge of sports and outdoor equipment to assist customers in finding the right products for their needs.
  3. Actively listen to and understand customers' needs and provide appropriate recommendations and solutions.
  4. Maintain a clean and organized sales floor to ensure a positive shopping experience for customers.
  5. Process customer transactions accurately and efficiently using POS systems.
  6. Proactively communicate with customers to provide updates on product availability and any delays.
  7. Collaborate with team members to ensure smooth operations and a positive work environment.
  8. Continuously learn and stay updated on product knowledge and company policies.
  9. Handle customer inquiries and complaints in a timely and professional manner.
  10. Demonstrate a positive attitude and strong work ethic while representing the company's values and mission.
  11. Assist with inventory management and restocking of merchandise.
  12. Adhere to all safety and security protocols to ensure a safe shopping environment for customers.
  13. Meet and exceed sales goals and contribute to the overall success of the store.
  14. Maintain a strong understanding of company policies and procedures, and ensure they are followed at all times.
  15. Provide feedback and suggestions for improving customer service and sales processes.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Team Members.

  • Knowledge Of Sporting Goods Products: The Ideal Candidate Should Have A Good Understanding Of Various Sporting Goods Products Sold At Dick’s Sporting Goods And Be Able To Provide Accurate Information To Customers.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Setting, Is Highly Desirable For This Position. A Retail Customer Service Specialist Should Have The Ability To Handle Customer Inquiries, Complaints, And Provide Solutions In A Professional And Timely Manner.

  • Team Player: Dick’s Sporting Goods Values Teamwork, And A Retail Customer Service Specialist Should Be Able To Work Well With Other Team Members To Ensure A Positive Customer Experience.

  • Attention To Detail: As A Retail Customer Service Specialist, Attention To Detail Is Crucial In Handling Customer Transactions, Processing Returns, And Maintaining Accurate Records. The Candidate Should Possess Strong Organizational Skills And Be Able To Multitask In A Fast-Paced Retail Environment.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Upselling

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Phoenix, AZ, USA is between $25,000 to $40,000 per year. This range may vary depending on the specific company, experience level, and additional benefits offered.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 14th, 2024
Apply BeforeJune 21st, 2025
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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