Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
Toledo, OH, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Dick's Sporting Goods! We are a leading retailer in the sporting and outdoor industry, committed to providing our customers with exceptional products and services. We are currently seeking a Retail Customer Service Specialist to join our team and help us deliver an exceptional shopping experience. As a Retail Customer Service Specialist, you will be the face of our company, interacting with our customers and providing them with excellent service and assistance. We are looking for someone who is passionate about sports, has excellent communication skills, and thrives in a fast-paced retail environment. If you are a team player with a positive attitude and a strong customer service mindset, we would love to hear from you.

  1. Greet and welcome customers with a friendly and positive attitude.
  2. Provide excellent customer service by assisting customers with their inquiries, purchases, and product information.
  3. Maintain a thorough knowledge of our products and services in order to effectively assist customers.
  4. Handle customer complaints and resolve any issues in a professional and timely manner.
  5. Ensure all customer transactions are processed accurately and efficiently.
  6. Maintain a clean and organized sales floor and work area.
  7. Assist in restocking and organizing merchandise on the sales floor.
  8. Work collaboratively with team members to achieve sales goals and provide a seamless shopping experience for customers.
  9. Participate in ongoing training and development opportunities to increase knowledge and improve customer service skills.
  10. Continuously seek opportunities to improve customer satisfaction and loyalty.
  11. Uphold company policies and procedures to ensure a safe and enjoyable shopping environment for customers and employees.
  12. Communicate and collaborate with other departments to ensure a smooth and efficient shopping experience for customers.
  13. Proactively identify and report any product or service issues to management.
  14. Maintain a positive and professional attitude at all times.
  15. Adhere to scheduling and attendance policies to ensure adequate coverage during peak business hours.
Where is this job?
This job is located at Toledo, OH, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Specialist At Dick's Sporting Goods Must Possess Strong Verbal And Written Communication Skills To Effectively Assist Customers And Address Any Concerns Or Inquiries.

  • Knowledge Of Sporting Goods Products: A Thorough Understanding Of The Products Sold At Dick's Sporting Goods Is Essential For A Retail Customer Service Specialist. This Includes Knowledge Of Different Brands, Features, And Uses Of Various Sporting Goods Equipment.

  • Customer Service Experience: Previous Experience In Customer Service, Preferably In A Retail Setting, Is A Key Qualification For This Role. The Ideal Candidate Should Be Able To Handle Difficult Customer Interactions And Provide Solutions To Ensure Customer Satisfaction.

  • Strong Interpersonal Skills: As A Retail Customer Service Specialist, One Must Be Able To Build And Maintain Positive Relationships With Customers And Coworkers. This Requires Strong Interpersonal Skills, Including Empathy, Patience, And The Ability To Work Well In A Team.

  • Problem-Solving Abilities: The Ability To Think On Your Feet And Effectively Solve Problems Is Crucial For A Successful Retail Customer Service Specialist. This Includes The Ability To Handle Customer Complaints And Find Appropriate Resolutions, As Well As Being Able To Troubleshoot Issues With Products And Services.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Problem Solving

  • Cash Handling

  • Customer Relations

  • Teamwork

  • Organization

  • Adaptability

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Decision Making

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in Toledo, OH, USA is between $30,000 to $40,000 per year. This range can vary depending on the specific company, location, and level of experience. Some positions may also offer additional benefits such as bonuses, commission, and healthcare benefits. It is important to research and compare salaries for specific job postings to get a more accurate understanding of the salary range for this position in Toledo, OH.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 14th, 2024
Apply BeforeMay 22nd, 2025
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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