Dick’s Sporting Goods

Retail Customer Service Specialist

Dick’s Sporting Goods
New York, NY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Hey there! Are you passionate about sports and helping others? Do you have a knack for providing exceptional customer service? If so, we have the perfect opportunity for you! We are currently seeking a Retail Customer Service Specialist to join our team at Dick's Sporting Goods. As a specialist, you will have the opportunity to engage with customers, answer their questions, and provide top-notch service to ensure their satisfaction. We are looking for someone who is energetic, personable, and has a strong knowledge of sports and athletic equipment. If you're ready to take your love for sports and customer service to the next level, we encourage you to apply for this role. Keep reading to learn more about the qualifications we are looking for in our ideal candidate.

  1. Engage with customers in a friendly and professional manner.
  2. Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns.
  3. Utilize strong knowledge of sports and athletic equipment to assist customers in finding the right products for their needs.
  4. Maintain a positive and enthusiastic attitude towards customers and colleagues.
  5. Keep up-to-date with product knowledge and company policies to provide accurate information to customers.
  6. Assist in maintaining a clean and organized store environment.
  7. Process transactions accurately and efficiently using the store's POS system.
  8. Handle customer returns and exchanges in accordance with company policies.
  9. Collaborate with team members to achieve sales goals and provide an overall excellent shopping experience for customers.
  10. Communicate effectively with customers and colleagues to resolve any issues or concerns that may arise.
  11. Continuously strive to exceed customer expectations and provide a memorable shopping experience.
  12. Assist with inventory management and restocking merchandise on the sales floor.
  13. Adhere to company safety and security procedures to ensure a safe working and shopping environment.
  14. Attend training and development sessions to improve product knowledge and customer service skills.
  15. Contribute to a positive and inclusive team environment.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.

  • Product Knowledge: The Ideal Candidate Should Have A Good Understanding Of The Products And Services Offered By Dick’s Sporting Goods. This Includes The Ability To Provide Accurate And Detailed Information To Customers, As Well As Being Able To Make Recommendations Based On Customer Needs.

  • Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desired For This Position. A Retail Customer Service Specialist Should Have A Track Record Of Providing Exceptional Customer Service And Resolving Customer Complaints In A Timely And Satisfactory Manner.

  • Sales Skills: In Addition To Providing Excellent Customer Service, A Retail Customer Service Specialist Should Also Possess Strong Sales Skills. This Includes The Ability To Upsell And Cross-Sell Products, As Well As The Ability To Meet And Exceed Sales Targets.

  • Team Player: Working In A Retail Environment Requires Collaboration And Teamwork. A Retail Customer Service Specialist Should Be A Team Player Who Can Work Effectively With Colleagues To Achieve Common Goals. This Includes Being Able To Adapt To Changing Situations And Being Willing To Help Out In Other Areas Of The Store When Needed.

Required Skills

  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Merchandising

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Specialist in New York, NY, USA is between $30,000 and $45,000 per year. This may vary based on the company, location, and level of experience of the individual. Additional factors such as bonuses, commissions, and benefits may also impact the overall compensation for this role.

Additional Information
Dick’s Sporting Goods is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 14th, 2024
Apply BeforeMay 10th, 2026
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About Dick’s Sporting Goods

Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.

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