Retail Customer Service Specialist
Welcome to Dick’s Sporting Goods – where our passion for sports and commitment to customer satisfaction come together. We are currently seeking a Retail Customer Service Specialist to join our team and help us deliver exceptional service to our valued customers. If you have a genuine love for sports, a positive attitude, and a strong desire to provide top-notch customer care, we want you on our team! Join us in creating an unforgettable shopping experience for our customers and be a part of a company that values its employees just as much as its customers.
- Greet and welcome customers with a positive and friendly attitude.
- Provide exceptional customer service by assisting customers with their inquiries, needs, and purchases.
- Educate customers about products and services offered at Dick’s Sporting Goods.
- Maintain a clean and organized store environment to ensure a positive shopping experience for customers.
- Process customer transactions accurately and efficiently.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Continuously strive to meet and exceed customer satisfaction goals.
- Stay up-to-date on product knowledge, sales, and promotions to better assist customers.
- Collaborate with team members to ensure a cohesive and positive work environment.
- Contribute to the achievement of sales goals by actively engaging with customers and promoting products.
- Follow company policies and procedures to ensure the safety and security of customers, employees, and merchandise.
- Maintain a positive and professional demeanor at all times.
- Attend training sessions and meetings to enhance knowledge and skills.
- Be a brand ambassador for Dick’s Sporting Goods by representing our values and promoting our mission.
- Continuously work towards personal and professional development to grow within the company.
Knowledge Of Products: A Retail Customer Service Specialist At Dick’s Sporting Goods Should Have A Thorough Understanding Of The Store’s Products, Including Their Features, Benefits, And Uses. This Will Allow Them To Effectively Assist Customers With Their Purchasing Decisions And Provide Helpful Recommendations.
Excellent Communication Skills: Effective Communication Is Crucial In A Customer Service Role, And A Retail Customer Service Specialist At Dick’s Sporting Goods Should Possess Strong Verbal And Written Communication Skills. This Includes The Ability To Listen Actively, Ask Appropriate Questions, And Provide Clear And Concise Information To Customers.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Retail Customer Service Specialist At Dick’s Sporting Goods. This Could Include Working In A Retail Environment, Serving Customers In A Restaurant Or Hospitality Setting, Or Providing Support Over The Phone Or Online.
Strong Interpersonal Skills: Working In A Retail Store Requires Interacting With A Diverse Range Of Customers, Colleagues, And Managers. A Retail Customer Service Specialist Should Have Strong Interpersonal Skills, Including The Ability To Remain Calm And Professional In Challenging Situations, Build Rapport With Customers, And Work Effectively In A Team.
Attention To Detail: From Assisting Customers With Their Purchases To Processing Transactions, A Retail Customer Service Specialist At Dick’s Sporting Goods Must Be Able To Pay Close Attention To Detail. This Includes Accurately Entering Information Into The Store’s System, Ensuring The Correct Pricing And Discounts Are Applied, And Handling Cash And Credit Card Transactions With Precision.
Communication Skills
Time Management
Product knowledge
Attention to detail
Conflict Resolution
Cash Handling
Active listening
Teamwork
Organization
customer satisfaction
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Specialist in Schaumburg, IL, USA is between $32,000 and $42,000 per year. This can vary depending on factors such as experience, location, and specific job duties. Some employers may also offer additional benefits such as bonuses, commission, or healthcare benefits.
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Dick's Sporting Goods, Inc. is an American sporting goods retail company, based in Coraopolis, Pennsylvania. The company was established by Richard "Dick" Stack in 1948, and has approximately 850 stores and 30,000 employees.
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