DHL

Territory Service Representative

DHL
Delhi, India
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Hello there! Are you a customer service superstar with a passion for problem-solving and a drive for success? Look no further, because DHL is seeking a dynamic and motivated Territory Service Representative to join our team! As a Territory Service Representative, you will play a crucial role in ensuring our customers receive top-notch service and support. With your exceptional communication skills, attention to detail, and ability to think on your feet, you will be the face of DHL to our valued clients. So if you are ready to take on a challenging yet rewarding role with a global leader in logistics, read on to see if you have what it takes to be our next Territory Service Representative.

  1. Provide exceptional customer service to DHL clients within assigned territory.
  2. Serve as the main point of contact for all customer inquiries, concerns, and complaints.
  3. Build and maintain strong relationships with clients to ensure satisfaction and continuous business.
  4. Actively seek solutions to customer issues and follow through until resolution.
  5. Collaborate with other team members to ensure efficient and effective service delivery.
  6. Utilize excellent communication skills to effectively convey information to customers and internal teams.
  7. Maintain accurate and up-to-date records of all customer interactions and transactions.
  8. Identify and report any potential issues or opportunities for improvement in service delivery.
  9. Adhere to company policies and procedures at all times.
  10. Continuously strive to meet and exceed performance targets and goals.
  11. Stay up-to-date with industry trends, developments, and best practices.
  12. Represent DHL in a professional and positive manner at all times.
  13. Attend training and development programs to enhance skills and knowledge.
  14. Follow safety protocols and guidelines to ensure a safe working environment.
  15. Travel within assigned territory to meet with clients and provide on-site support as needed.
Where is this job?
This job is located at Delhi, India
Job Qualifications

  • Excellent Communication Skills: A Territory Service Representative At Dhl Should Possess Strong Written And Verbal Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders.

  • Strong Customer Service Orientation: The Ideal Candidate Should Have A Customer-Centric Approach And Be Able To Provide Exceptional Service To Clients, Ensuring Their Satisfaction And Loyalty To Dhl.

  • Knowledge Of Supply Chain Management: A Thorough Understanding Of Supply Chain Management Processes And Logistics Operations Is Crucial For A Territory Service Representative To Successfully Handle Customer Requests And Resolve Issues.

  • Problem-Solving Skills: The Ability To Think Critically And Provide Prompt Solutions To Customer Problems Is An Essential Qualification For This Role. A Territory Service Representative Should Be Able To Troubleshoot Issues And Find Innovative Ways To Resolve Them.

  • Time Management And Organizational Skills: This Role Requires The Candidate To Manage A Busy Schedule And Handle Multiple Tasks Simultaneously. Therefore, Strong Time Management And Organizational Skills Are Essential For A Territory Service Representative To Thrive In This Role.

Required Skills

  • Data Entry

  • Inventory Management

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • customer service

  • Organization

  • Route planning

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Territory Service Representative in Delhi, India is between ₹3,00,000 - ₹6,00,000 per year. This can vary depending on factors such as the industry, company size, and experience of the individual. Some companies may offer a higher salary for candidates with more experience or specialized skills. Overall, Territory Service Representatives in Delhi can expect a competitive salary and potential for growth in their careers.

Additional Information
DHL is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedFebruary 26th, 2025
Apply BeforeAugust 19th, 2025
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About DHL

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.

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