Territory Service Representative
Are you a driven and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further than DHL! We are currently seeking a Territory Service Representative to join our growing team, providing exceptional service and support to our clients. As a Territory Service Representative, you will be responsible for managing and maintaining relationships with our clients within a designated territory, ensuring their shipments are delivered on time and in top condition. If you have a passion for delivering excellent customer service and possess the necessary qualifications, we want to hear from you!
- Cultivate and maintain strong relationships with clients within a designated territory.
- Ensure timely and accurate delivery of shipments to clients.
- Provide exceptional customer service by addressing and resolving any client concerns or issues in a timely manner.
- Act as the main point of contact for clients in the designated territory, responding to inquiries and providing updates on shipments.
- Monitor and track shipment progress to ensure on-time delivery and proactively address any delays or issues.
- Collaborate with other team members to ensure smooth and efficient operations within the territory.
- Continuously seek opportunities to improve and enhance the client experience.
- Stay updated on industry trends and changes to better serve clients.
- Maintain accurate and organized records of client interactions and shipments.
- Meet and exceed performance targets and goals set by the company.
Excellent Communication Skills: A Territory Service Representative At Dhl Must Possess Exceptional Communication Skills To Effectively Interact With Customers, Colleagues, And Management. This Includes The Ability To Communicate Clearly And Professionally Through Various Forms Such As Email, Phone, And Face-To-Face Interactions.
Strong Customer Service Orientation: A Successful Territory Service Representative Must Have A Strong Customer Service Orientation And Be Committed To Providing The Highest Level Of Service To Customers. This Includes The Ability To Understand And Anticipate Customer Needs, As Well As Being Able To Resolve Any Issues Or Concerns That May Arise.
Time Management And Organizational Skills: The Job Of A Territory Service Representative At Dhl Requires The Ability To Manage Multiple Tasks And Priorities In A Fast-Paced Environment. This Includes Strong Time Management Skills And The Ability To Prioritize Tasks In Order To Meet Deadlines And Achieve Goals.
Knowledge Of Logistics And Supply Chain Management: To Be Successful As A Territory Service Representative At Dhl, Candidates Should Possess A Good Understanding Of Logistics And Supply Chain Management. This Includes Knowledge Of Shipping And Delivery Processes, As Well As Warehouse Operations.
Attention To Detail: In The Logistics Industry, Attention To Detail Is Critical To Ensure Accuracy And Efficiency. A Territory Service Representative At Dhl Must Have A Keen Eye For Detail And Be Able To Spot Potential Errors Or Issues Before They Become Bigger Problems. This Includes The Ability To Accurately Record And Track Information, As Well As Ensuring All Necessary Paperwork And Documentation Is Completed Correctly.
Communication
Time Management
Multitasking
Attention to detail
customer service
Organization
Route planning
Sales skills
Problem-Solving
Adaptability
technology proficiency
Logistics Knowledge
Communication
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Territory Service Representative in Chennai, Tamil Nadu, India is between Rs 2,00,000 - Rs 4,50,000 per year. The salary may vary depending on the company, industry, experience, and skills of the individual.
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DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.
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