Returns Processor
Welcome to DHL, a global leader in logistics and supply chain solutions. We are currently seeking a detail-oriented and efficient Returns Processor to join our team. As a Returns Processor, you will play a crucial role in ensuring the smooth and timely processing of returned goods for our clients. If you are passionate about logistics and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Join us at DHL and be a part of a dynamic and fast-paced environment where your skills and dedication will be valued and rewarded.
- Receive and inspect returned goods from customers, ensuring they meet DHL's quality standards.
- Accurately record and document all returned items and their conditions in the system.
- Communicate with customers to obtain necessary information and documentation for return processing.
- Collaborate with other departments, such as customer service and warehouse, to resolve any issues related to returns.
- Process returns in a timely manner, meeting company deadlines and service level agreements.
- Ensure all returns are properly packaged and labeled for shipment back to the appropriate destination.
- Maintain a high level of accuracy and attention to detail when handling returned items.
- Identify and report any patterns or trends in returned items to management.
- Keep track of inventory levels and stock availability for returned items.
- Follow all safety and security procedures when handling returned goods.
- Stay updated on company policies and procedures related to returns processing.
- Continuously strive to improve and streamline the returns process for increased efficiency.
- Provide excellent customer service by addressing any concerns or inquiries related to returns.
- Participate in training programs and workshops to enhance knowledge and skills related to returns processing.
- Adhere to all company rules and regulations, including confidentiality policies.
Attention To Detail: As A Returns Processor, It Is Crucial To Have A Keen Eye For Detail To Accurately Process And Document Returned Items.
Organizational Skills: Returns Processors Are Responsible For Managing And Tracking Multiple Returns At A Time, So Strong Organizational Skills Are Essential For This Role.
Familiarity With Inventory Systems: Knowledge Of Inventory Management Systems And Processes Is Important For Accurately Recording And Tracking Returned Items.
Communication Skills: Effective Communication Is Necessary In This Role To Liaise With Customers, Logistics Teams, And Other Departments To Resolve Return Issues And Provide Updates On Return Status.
Problem-Solving Abilities: Returns Processors Often Encounter Complex Return Scenarios And Must Be Able To Think Critically And Find Solutions To Resolve Issues And Ensure Customer Satisfaction.
Data Entry
Inventory Management
Time Management
Multitasking
Attention to detail
Problem Solving
Organizational Skills
customer service
Quality Control
Order Processing
Teamwork
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Returns Processor in Hillsboro, OR, USA is $28,000 to $45,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry.
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DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.
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