Returns Processor
Welcome to DHL, a world-renowned logistics company that prides itself on delivering excellence in every aspect of its operations. We are currently seeking a skilled and detail-oriented Returns Processor to join our growing team. As a Returns Processor at DHL, you will play a crucial role in ensuring that returned goods are processed efficiently and accurately, contributing to the overall success of our operations. If you have a passion for problem-solving, strong organizational skills, and a commitment to delivering exceptional customer service, we would love to hear from you.
- Receive and process returned goods in a timely and accurate manner, following established procedures and guidelines.
- Conduct thorough inspections and evaluations of returned products to determine their condition and eligibility for resale or return to the manufacturer.
- Prepare and maintain detailed records of returned goods, including tracking quantities, reasons for return, and any necessary documentation.
- Communicate with customers and internal teams to resolve any issues or discrepancies with returned goods.
- Collaborate with the warehouse team to ensure returned goods are properly stored and organized for efficient processing.
- Identify and report any trends or recurring issues with returns in order to improve processes and reduce return rates.
- Ensure compliance with company policies and procedures, as well as any applicable laws and regulations, during the returns process.
- Assist with inventory management and reconciliation by tracking and reporting on returned goods.
- Maintain a high level of professionalism and customer service when interacting with customers and internal teams.
- Continuously seek opportunities to improve processes and increase efficiency in the returns department.
Excellent Organization And Time Management Skills: A Returns Processor At Dhl Must Be Able To Efficiently Manage And Prioritize Multiple Tasks And Deadlines In A Fast-Paced Environment.
Attention To Detail: As A Returns Processor, Accuracy Is Crucial In Processing And Documenting Returned Items. This Requires A Keen Eye For Detail To Ensure All Information Is Captured Correctly.
Knowledge Of Shipping And Logistics: Familiarity With Shipping And Logistics Processes And Procedures Is Essential For A Returns Processor At Dhl. This Includes Understanding Different Carrier Systems And Tracking Packages.
Customer Service Skills: Returns Processors At Dhl Are Often The Primary Point Of Contact For Customers Returning Items. Strong Communication And Problem-Solving Skills Are Necessary To Effectively Resolve Any Issues And Maintain A Positive Customer Experience.
Ability To Work Independently: Returns Processing Can Involve Repetitive Tasks And Requires A High Level Of Self-Motivation And Independence. Candidates For This Role Should Be Able To Work Efficiently With Minimal Supervision.
Data Entry
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Quality Control
Order Processing
Organization
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Returns Processor in Fresno, CA, USA is $30,000 - $40,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Factors such as bonuses, benefits, and overtime may also affect the overall salary for this position.
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DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.
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