Query Handling Front Line Representative

The selected candidate will be in charge of providing a variety of customer service support duties to customers; ensuring timely and accurate information is provided to customers in a professional manner responding to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers. Fields a high volume of in-bound calls and assess customer needs. Distribute calls when necessary to other resources to ensure customer’s needs are handled in a timely fashion. Works in conjunction with outside sales representatives to provide pre-and/or post-sales support Promotes DHL Express services & products to customers. Attempts to collect payment on each call. Validates customer claims, initiates billing adjustments. Tasks may involve extended periods of time at a keyboard and/or work station.

According to JobzMall, the average salary range for a Query Handling Front Line Representative in 16855 Northchase Dr, Houston, TX 77060, USA is between $37,000 and $45,000 per year. This range is based on the most recent salary data available from various sources.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.