Query Handling Back Line Analyst

This important role will be responsible for handling incoming customer calls with the intent of providing customer satisfaction and retention, review customer inquiries, problems, requests and suggestions to determine appropriate solutions and/or responses. Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Increasingly greater department or area impact. Errors may result in loss of customer business, material, or equipment. May provide general guidance/direction, training, and technical assistance to lower level service, production, and support personnel. Applies advanced skills to resolve complex problems independently. May modify processes to resolve situations.

According to JobzMall, the average salary range for a Query Handling Back Line Analyst in 16855 Northchase Dr, Houston, TX 77060, USA is between $53,330 and $85,170.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.