DHL

IT Customer Solutions Analyst

DHL
1910 W Rio Salado Pkwy, Tempe, AZ 85281, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices. Gather requirements to understand business environment, processes, workflows, and functional requirements. Understand DHL data models to generate reporting, analytics, web and other IT solutions based on business need. Thoroughly understand the business needs that are trying to meet and apply this understanding to guide testing. Execute quality control tests to validate deliverables. Collaborate with team members to ensure product and process quality. Document product content and specs using internal tools. Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early. Manage change and release process to production.

Where is this job?
This job is located at 1910 W Rio Salado Pkwy, Tempe, AZ 85281, USA
Job Qualifications

  • 2 years of work experience

  • Logistics and Supply Chain experience is preferred

  • Ability to execute complex SQL queries for reporting purpose.

  • Ability to conduct research into emerging technologies and trends, standards, and products as required.

  • Knowledge of US Customs Clearance Processes is preferred

Required Skills

  • Strong writing and documentation skills

  • Time Management Skills

  • Customer facing skills

  • Customer integrations EDI and API

  • Data analytics and reporting tools

Soft Skills

  • Process Improvement

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Attention to detail and accuracy

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Customer Solutions Analyst in 1910 W Rio Salado Pkwy, Tempe, AZ 85281, USA is $51,000 to $81,000 per year. This salary range is based on the salaries reported by people with this job title within the same area.

Additional Information
DHL is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 30th, 2021
Apply BeforeJune 21st, 2025
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About DHL

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.

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