Field Service Supervisor

Are you a natural leader with a passion for problem-solving and customer service? Do you thrive in a fast-paced, dynamic environment? If so, then we have an exciting opportunity for you as a Field Service Supervisor at DHL. As a global leader in logistics and supply chain solutions, DHL is seeking a highly motivated and experienced individual to join our team. In this role, you will be responsible for overseeing and coordinating the activities of our field service team to ensure efficient and effective delivery of services to our customers. If you possess strong leadership skills, excellent communication abilities, and a proven track record of success in a similar role, we encourage you to apply.

1. Lead, manage, and mentor a team of field service technicians to ensure high performance and productivity.
2. Develop and implement strategies to optimize field service operations and improve customer satisfaction.
3. Monitor and track field service team's performance metrics to identify areas for improvement and implement corrective measures.
4. Create and maintain schedules for field service team to ensure timely and efficient delivery of services.
5. Communicate and coordinate with other departments and teams to ensure smooth execution of field service operations.
6. Train and onboard new field service team members to ensure they are equipped with the necessary skills and knowledge.
7. Resolve any customer complaints or issues in a timely and professional manner.
8. Conduct regular performance evaluations and provide feedback to team members to support their professional development.
9. Monitor and manage inventory levels to ensure availability of necessary equipment and supplies for field service team.
10. Stay updated on industry trends and best practices to continuously improve field service operations.
11. Ensure compliance with company policies, procedures, and safety standards.
12. Collaborate with other supervisors and managers to identify and implement process improvements.
13. Participate in budget planning and monitoring to ensure efficient use of resources.
14. Represent the company and maintain a positive relationship with customers and business partners.
15. Keep accurate records and documentation of field service activities and performance.

According to JobzMall, the average salary range for a Field Service Supervisor in Seattle, WA, USA is between $65,000 and $90,000 per year. This can vary depending on factors such as experience, industry, and company size. Some larger companies may offer higher salaries and additional benefits such as bonuses and stock options. Additionally, location and cost of living can also impact the salary range for this position.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.