Field Service Supervisor

Welcome to DHL, a leading global logistics company with a strong commitment to delivering excellence in every aspect of our business. We are currently seeking a highly skilled and motivated Field Service Supervisor to join our team. As a Field Service Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of our service teams in the field. We are looking for an individual with strong leadership abilities, exceptional communication skills, and a passion for providing exceptional customer service. If you have a proven track record of success in the field service industry and are ready for a new challenge, we encourage you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the field service teams.
2. Ensure that all field service tasks are completed efficiently and in a timely manner.
3. Provide leadership, guidance, and support to the field service teams.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Collaborate with other departments to ensure seamless coordination and communication.
6. Develop and implement strategies to improve service quality and customer satisfaction.
7. Conduct regular site visits to ensure compliance with safety and quality standards.
8. Manage and allocate resources effectively to meet service demands.
9. Handle and resolve any escalated customer complaints or issues.
10. Train and onboard new team members, ensuring they are equipped with necessary skills and knowledge.
11. Stay updated on industry trends and best practices, and implement them to enhance service delivery.
12. Maintain accurate and up-to-date records of service activities and performance metrics.
13. Conduct regular performance evaluations and provide recommendations for improvement.
14. Ensure compliance with company policies, procedures, and regulations.
15. Foster a positive and productive work environment for the field service teams.

According to JobzMall, the average salary range for a Field Service Supervisor in San Francisco, CA, USA is between $63,000 to $108,000 per year. Salaries may vary depending on the specific job responsibilities, years of experience, and the company's size and industry. Additionally, location, education level, and certifications may also impact salary levels for this role.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.