DHL

Customer Service Representative Seasonal

DHL
Memphis, TN 38118, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to DHL, a global leader in logistics and shipping services. We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team on a seasonal basis. As a member of our customer service team, you will play a crucial role in ensuring that our clients receive the highest level of service and support. This is a fast-paced and dynamic role that requires excellent communication skills, strong problem-solving abilities, and a customer-centric approach. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

  1. Greet and welcome customers in a professional and friendly manner.
  2. Provide exceptional customer service to clients by answering inquiries, resolving complaints, and addressing any issues that may arise.
  3. Serve as the first point of contact for customers, and represent the company in a positive and knowledgeable manner.
  4. Respond to customer inquiries via phone, email, and in-person interactions in a timely and efficient manner.
  5. Maintain a high level of product and service knowledge in order to accurately address customer questions and concerns.
  6. Collaborate with other team members to ensure smooth and efficient customer service processes.
  7. Keep accurate records of customer interactions and transactions for future reference.
  8. Proactively identify and resolve potential issues to ensure customer satisfaction.
  9. Adhere to company policies and procedures while providing exceptional customer service.
  10. Continuously strive to improve customer service processes and procedures.
  11. Stay up-to-date on company products, services, and promotions.
  12. Maintain a positive and professional attitude at all times.
  13. Adhere to designated work schedules and meet performance goals.
  14. Participate in ongoing training and development programs to enhance job knowledge and skills.
  15. Handle confidential and sensitive customer information with integrity and discretion.
Where is this job?
This job is located at Memphis, TN 38118, USA
Job Qualifications

  • Excellent Communication Skills: A Customer Service Representative At Dhl Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers, Colleagues, And Other Stakeholders.

  • Problem-Solving Abilities: Handling Customer Complaints And Resolving Issues Requires Quick Thinking And The Ability To Find Solutions. A Successful Candidate Should Be Able To Think Critically And Come Up With Creative Solutions To Satisfy Customers.

  • Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Fast-Paced Environment, Is Highly Desirable For This Position. This Experience Will Ensure That The Candidate Is Familiar With Handling Customer Inquiries, Managing High Call Volumes, And Providing Exceptional Service.

  • Attention To Detail: Accuracy Is Crucial In A Customer Service Role At Dhl As Representatives Are Responsible For Inputting And Maintaining Customer Information And Tracking Shipments. A Keen Eye For Detail Is Necessary To Avoid Errors And Ensure Customer Satisfaction.

  • Flexibility And Adaptability: A Seasonal Customer Service Representative At Dhl Must Be Able To Adjust To Changing Schedules And Workloads. This Role May Require Working On Weekends, Holidays, And Extended Hours During Peak Seasons, So A Candidate Should Be Willing To Work Flexible Hours. Additionally, The Ability To Adapt To New Processes And Systems Is Essential In A Fast-Paced Environment Like Dhl.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Computer proficiency

  • Active listening

  • Teamwork

  • Empathy

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Service Representative Seasonal in Memphis, TN 38118, USA is $12-$18 per hour. However, this can vary based on factors such as experience, company, and industry.

Additional Information
DHL is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 18th, 2025
Apply BeforeJuly 8th, 2026
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About DHL

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.

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