Business Process Optimization Manager

Leads, coaches, motivates and develops station CS BPO organization activities, process standards, optimization, and customer centric teams. Aligns customer service activities and initiatives to support and enhance the objectives of the overall organization, drive customer satisfaction, with assigned CS contacts for all customers. Customer visits and maintains effective relationships with the customers in the area of responsibility; supporting sales efforts; reduction of churn and customer retention. Execution of station and region execution of Global/Country/Local BPO & CS strategy, programs, process improvement (First Choice) and audits. Drives station achievement of CS KPIs; Manages and improves CS performance. Liaises with all stations/network/IMPAT/First Choice/BPST to deploy and develop customer-related process improvements, contacts, and quality. Identifies training needs and opportunities to develop highly skilled teams.

According to JobzMall, the average salary range for a Business Process Optimization Manager in 1225 Mustang Dr, Grapevine, TX 76051, USA is between $83,000 and $134,000.

DHL International GmbH is an American-founded German company which is now the international courier, parcel, and express mail division of the German logistics company Deutsche Post DHL.