Dell

International Product Support Engineer

Dell
2300 Greenlawn Blvd, Round Rock, TX 78664, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work. Communicates with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues. Utilizes root cause analysis to drive technical issue resolution. Documents resolution strategies and results accurately within issue tracking tools. Assists sustaining engineering, quality, and support personnel in determining cause of failures, and monitors for failure trends. Drives results through the appropriate Dell teams to prevent future occurrences. Escalates engineering issues to appropriate development teams and/or technology partners in a timely manner. Makes high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process.

Where is this job?
This job is located at 2300 Greenlawn Blvd, Round Rock, TX 78664, USA
Job Qualifications

  • Strong experience in failure analysis, escalation management, and documentation.

  • Strong understanding of Server BIOS settings and proper use

  • Proficiency in working with third-party technical partners or geographically dispersed engineering teams

  • Understanding of the major operating systems – Windows, VMWare, Linux

  • 9+ years of related experience in the IT industry.

Required Skills

  • Python

  • Bash

  • PowerShell scripting

  • Time Management Skills

  • Server Power / Thermals

  • Networking setup / config skills

  • Memory and processor technology

  • PXE Boot

Soft Skills

  • Prioritizing skills

  • flexibility

  • Problem-solving and resourcefulness

  • Strong organizational skills

  • Attention to detail and accuracy

  • multitasker

  • Great communication skills

Compensation

According to JobzMall, the average salary range for a International Product Support Engineer in 2300 Greenlawn Blvd, Round Rock, TX 78664, USA is between $60,000 and $80,000. This range is dependent on factors such as experience, qualifications, and the type of company the engineer is employed by. Additionally, salaries can vary by city and region.

Additional Information
Dell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 4th, 2022
Apply BeforeMay 22nd, 2025
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About Dell

Dell Inc., which operates under the brand name Dell, is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.

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