Cloud Customer Success Manager

Primary responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor to assist them realizing their on-prem or cloud strategy including challenging customers to think in new and creative ways that enable them to maximize value. Manage assigned customers and serve as the first line of contact, post-sales and prior to production. Proactively Identify risks to the customer achieving their stated business goals and work with the product team to build a risk mitigation plan. Customer Champion and Advocate Ensure customer needs and challenges are communicated and understood by Executives and functional teams. Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources, including professional communication with all stakeholders. Anticipate future customer needs and proactively reach out to resources at VMware to address them.

According to JobzMall, the average salary range for a Cloud Customer Success Manager in 12500 Tech Ridge Blvd, Austin, TX 78753, USA is $120,000 to $140,000 per year. The salary range may vary depending on the experience, qualifications, and location of the position.

Dell Inc., which operates under the brand name Dell, is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.