Manager, Guest Services

Welcome to DaVita Kidney Care, where we are committed to providing exceptional care and support to our patients with kidney disease. We are seeking a highly motivated and compassionate Manager of Guest Services to join our team. As the Manager of Guest Services, you will play a crucial role in ensuring the comfort and satisfaction of our patients and their loved ones. This is a dynamic and rewarding position that requires strong leadership skills, excellent communication abilities, and a passion for providing exceptional service. If you are looking for a fulfilling career in healthcare where you can make a positive impact on the lives of others, then we encourage you to apply.

1. Oversee the daily operations of the guest services department, including scheduling, training, and performance management of staff.
2. Develop and implement policies and procedures to ensure exceptional service and guest satisfaction.
3. Collaborate with other departments to ensure a seamless and positive experience for patients and their loved ones.
4. Maintain a welcoming and professional environment for patients and their families, addressing any concerns or issues promptly and effectively.
5. Monitor and analyze guest feedback and use it to continually improve the guest experience.
6. Manage the budget for the guest services department, including expenses and resource allocation.
7. Stay up-to-date on industry trends and best practices in guest services and incorporate them into the department's operations.
8. Ensure compliance with all healthcare regulations and standards related to guest services.
9. Act as a liaison between patients, families, and medical staff to facilitate communication and address any needs or concerns.
10. Foster a positive and supportive work culture that promotes teamwork and collaboration.
11. Identify and implement strategies to improve efficiency and productivity within the guest services department.
12. Participate in recruitment, hiring, and onboarding of new guest services staff.
13. Conduct regular performance evaluations and provide coaching and feedback to staff to promote professional growth.
14. Collaborate with the marketing department to develop and implement strategies to attract and retain patients.
15. Represent the organization at community events and build positive relationships with external stakeholders.
16. Maintain accurate records and prepare reports on guest services activities and performance.
17. Ensure compliance with all company policies and procedures.
18. Handle any escalated guest service issues and resolve them in a timely and satisfactory manner.
19. Continuously seek out opportunities to improve and enhance the guest experience.

According to JobzMall, the average salary range for a Manager, Guest Services in Denver, CO, USA is between $45,000 and $60,000 per year. However, salaries may vary depending on the specific job title, industry, and level of experience.

DaVita Inc. provides kidney dialysis services through a network of 2,664 outpatient dialysis centers in the United States, serving 202,700 patients, and 241 outpatient dialysis centers in other countries.