DataStax

Technical Support Engineer

DataStax
3975 Freedom Cir, Santa Clara, CA 95054, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As the Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. Research, reproduce, troubleshoot, and solve highly challenging technical issues. Provide thoughtful direction and support for technical inquiries. Ensure that customer issues are resolved as expediently as possible. Diagnose and reproduce customer reported issues and log JIRA tickets. Participate in on-call rotation for after-hours, holiday, weekend support coverage. Create code samples, tutorials, and articles for the DataStax Knowledge Base.

Where is this job?
This job is located at 3975 Freedom Cir, Santa Clara, CA 95054, USA
Job Qualifications

  • Familiarity with event driven architectures and patterns (event streaming, event sourcing, CQRS)

  • Familiarity with stream processing frameworks such as Kafka streams, Spark Streaming, Flink

  • Lifetime learner, self-motivated with ability to multi-task during high pressure situations

  • 3+ years of related experience

Required Skills

  • Python

  • Java

  • Go

  • Kubernetes

  • Time Management Skills

  • Apache Kafka

  • Linux and Networking skills

  • Apache Pulsar

Soft Skills

  • Verbal communication

  • written communication

  • Results-Driven

  • Team Player Attitude

  • Detail oriented and highly organized

  • Process Oriented

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in 3975 Freedom Cir, Santa Clara, CA 95054, USA is $50,000 to $81,000. This range is based on the salaries of Technical Support Engineers in the area.

Additional Information
DataStax is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 21st, 2021
Apply BeforeMay 22nd, 2025
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About DataStax

DataStax, Inc. is a data management company based in Santa Clara, California. The company builds one product, also named DataStax, a storage application which uses Apache Cassandra.

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