Front of House Manager
Welcome to Dartmouth College, where we value excellence in all aspects of campus life. We are currently seeking a highly motivated and dedicated Front of House Manager to join our team. As the Front of House Manager, you will play a vital role in ensuring the smooth operation of our campus events and activities. This position requires exceptional organizational skills, excellent communication abilities, and a passion for providing outstanding customer service. If you are a team player with a strong attention to detail and a desire to contribute to the vibrant Dartmouth community, we encourage you to apply for this exciting opportunity.
- Oversee and manage all front of house operations for campus events and activities.
- Ensure a high level of customer service is provided to all guests and attendees.
- Create and maintain schedules for front of house staff, including training and supervision.
- Monitor and maintain event budgets and expenses related to front of house operations.
- Collaborate with event coordinators and other campus departments to ensure smooth event execution.
- Manage inventory and ordering of supplies for front of house needs.
- Develop and implement procedures to improve front of house operations and customer service.
- Train and educate front of house staff on event procedures, customer service standards, and safety protocols.
- Handle and resolve any guest complaints or issues in a timely and professional manner.
- Maintain a positive and professional image of Dartmouth College at all times.
- Stay updated on industry trends and best practices to continuously improve front of house operations.
- Assist with event set-up and breakdown as needed.
- Create and maintain relationships with vendors and suppliers for front of house needs.
- Conduct regular audits of front of house operations to ensure compliance with policies and procedures.
- Other duties as assigned by supervisors or event coordinators.
Previous Experience In A Managerial Role: Candidates Should Have At Least 3-5 Years Of Experience In A Similar Role, Preferably In The Hospitality Or Events Industry. This Experience Should Include Managing A Team, Overseeing Operations, And Handling Customer Service Issues.
Strong Communication And Interpersonal Skills: As A Front Of House Manager, The Candidate Will Be Responsible For Overseeing A Team Of Staff Members And Interacting With A Diverse Group Of Guests. Therefore, Strong Communication And Interpersonal Skills Are Essential For Success In This Role.
Organizational And Time-Management Abilities: The Front Of House Manager Will Be Responsible For Ensuring The Smooth Operation Of All Events And Activities At Dartmouth College. This Requires Excellent Organizational And Time-Management Skills To Prioritize Tasks And Meet Deadlines.
Knowledge Of Hospitality And Events Industry: A Deep Understanding Of The Hospitality And Events Industry Is Crucial For This Role. Candidates Should Have Knowledge Of Event Planning, Catering, And Guest Services To Effectively Manage The Front Of House Team And Ensure A Positive Experience For Guests.
Leadership And Problem-Solving Skills: The Front Of House Manager Must Be A Strong Leader And Able To Make Quick Decisions When Faced With Unexpected Challenges. Candidates Should Possess Excellent Problem-Solving Skills To Address Issues That May Arise During Events And Maintain A High Level Of Customer Satisfaction.
Communication
Time Management
Team Management
Multitasking
Attention to detail
Organizational Skills
Budget management
Conflict Resolution
Event Planning
customer service
Problem-Solving
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front of House Manager in Hanover, NH, USA is $40,000 to $60,000 per year. However, this can vary depending on factors such as the size and type of establishment, level of experience, and additional skills or certifications.
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Dartmouth College is a private Ivy League research university in Hanover, New Hampshire, United States. Established in 1769 by Eleazar Wheelock, it is the ninth-oldest institution of higher education in the United States and one of the nine colonial colleges chartered before the American Revolution.
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