Cylance Inc.

IT Help Desk Specialist

Cylance Inc.
400 Spectrum Center Dr, Irvine, CA 92618, USA
Full-TimeDepends on ExperienceMid-LevelAssociate
Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, and software. They will respond to queries, isolate problems, and determine and implement solutions. Respond to technical support inquiries via Servicenow, phone and email. Assist users with computing tasks and provide instruction. Create knowledge base articles and maintain technical support documents. Configure hardware such as laptop and desktop PCs, Macs, printers, projectors, and network devices. Configure software including Microsoft Office, Adobe Acrobat, and a variety of cloud based applications.

Where is this job?
This job is located at 400 Spectrum Center Dr, Irvine, CA 92618, USA
Job Qualifications

  • 3 years’ technical experience or equivalent

  • Experience with Windows 7, Mac OSX, Linux and Microsoft Office

Required Skills

  • Documentation

  • Troubleshooting

  • Cisco

  • A+

  • customer service

  • RedHat software

  • ITSM system

Soft Skills

  • Communication

  • Multitasking

  • Process Improvement

  • Detail Oriented

Compensation

According to JobzMall, the average salary range for a IT Help Desk Specialist in 400 Spectrum Center Dr, Irvine, CA 92618, USA is $38,092 to $59,744. This range is based on the salaries of IT Help Desk Specialists in the area.

Additional Information
Cylance Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 15th, 2021
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Cylance Inc.

Cylance® is revolutionizing cybersecurity with products and services that proactively prevent, rather than reactively detect the execution of advanced persistent threats and malware. Cylance Is now BlackBerry Cybersecurity

Frequently asked questions
More Jobs From Cylance Inc.

View All Cylance Inc. jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started