At cxLoyalty, we're looking for a Technical Change Manager who can help us drive change initiatives through innovative solutions that will help us prioritize our customers' needs and bring our products to the next level. This is an exciting opportunity to join a team passionate about providing the best customer experience.The ideal candidate will have a demonstrated ability to lead complex projects, think strategically, and deliver results. They will also have an understanding of the technical and operational aspects of the software development lifecycle and the ability to identify and implement process improvements. Our Technical Change Manager must possess a passion for customer service and a commitment to excellence.If you are a creative problem-solver who loves working with a team, this is the job for you.
Responsibilities:
- Lead complex technical change initiatives to help prioritize customer needs and improve overall customer experience.
- Develop innovative solutions to drive change and bring products to the next level.
- Monitor and analyze the software development lifecycle to identify and implement process improvements.
- Collaborate with cross-functional teams to ensure successful project completion.
- Develop and maintain relationships with stakeholders to ensure customer satisfaction.
- Stay up-to-date on industry trends and best practices to ensure customer needs are being met.
- Share expertise in customer service to ensure the highest level of quality is delivered.
- Generate reports and provide updates on project progress.
- Work with stakeholders to ensure changes are properly implemented.
- Troubleshoot and resolve any technical issues or challenges.
Strong Leadership
Communication
And Organizational Skills
Knowledge Of Best Practices In Change Management
Understanding Of Itil And Other Service Management Frameworks
Knowledge Of Project Management Methodologies
Proven Experience Developing And Implementing Successful Change Management Strategies
Ability To Think Strategically And Provide Creative Solutions
Experience Successfully Leading And Managing Change Initiatives
Knowledge Of Customer Loyalty Programs And Benefits
Documentation
Risk Management
Change Management
Process Improvement
Project Management
Troubleshooting
Communication
Scheduling
Problem Solving
Negotiation
Leadership
Relationship Building
Resilience
Analytical
Coordination
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
self-motivation
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Change Manager in Plano, TX, USA is $75,000 - $125,000 per year. The range can vary based on experience and the specific job qualifications.
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CXLoyalty is a private company based in Stamford, Connecticut that provides customer engagement and loyalty programs. Affinion designs, markets, and services programs that deal with customer relationships for other businesses. The company says it reaches 250 million consumers in 20 countries.
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