Welcome to Cummins, a global leader in power generation technology and solutions. We are currently seeking a highly motivated and experienced Service Supervisor to join our team. As a Service Supervisor, you will play a critical role in ensuring the efficient and effective operation of our service department. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record of managing and developing a team. If you are looking for a challenging and rewarding opportunity to make a difference in the power generation industry, then we want to hear from you.
- Oversee the daily operations of the service department to ensure timely and efficient delivery of services.
- Lead and manage a team of service technicians, providing guidance, support, and performance evaluations.
- Develop and implement strategies to improve the overall efficiency and productivity of the service department.
- Monitor and maintain service schedules to meet customer demands and expectations.
- Collaborate with other departments to ensure seamless coordination and communication.
- Maintain a high level of customer satisfaction by providing exceptional service and resolving any customer issues or concerns.
- Ensure compliance with company policies, procedures, and safety standards.
- Train and mentor new service technicians to ensure they are equipped with the necessary skills and knowledge to perform their duties effectively.
- Monitor and analyze service department metrics to identify areas for improvement and implement corrective actions.
- Stay updated on industry trends, technologies, and best practices to drive innovation and continuous improvement within the service department.
Extensive Technical Knowledge And Experience: A Service Supervisor At Cummins Should Have A Strong Background In Mechanical Or Electrical Engineering, With Hands-On Experience In Troubleshooting, Repairing, And Maintaining Diesel Engines And Related Equipment.
Leadership And Management Skills: The Ideal Candidate Should Possess Excellent Leadership And Management Skills, With The Ability To Supervise And Motivate A Team Of Service Technicians. This Includes Delegating Tasks, Providing Guidance And Support, And Ensuring That Work Is Completed Efficiently And Effectively.
Customer Service Orientation: Cummins Places A Strong Emphasis On Providing Exceptional Customer Service, And The Service Supervisor Plays A Crucial Role In Ensuring Customer Satisfaction. The Candidate Should Have A Customer-Centric Mindset, With The Ability To Handle Customer Complaints And Resolve Issues Promptly.
Analytical And Problem-Solving Abilities: As A Service Supervisor, The Candidate Will Be Responsible For Analyzing Complex Technical Problems And Developing Effective Solutions. They Should Have A Strong Analytical Mindset And The Ability To Think Critically To Identify And Resolve Issues Quickly.
Communication And Interpersonal Skills: Effective Communication Is Key In This Role, As The Service Supervisor Will Be Required To Communicate With Various Stakeholders, Including Customers, Technicians, And Other Team Members. They Should Be Able To Communicate Clearly And Concisely, Both Verbally And In Writing, And Possess Strong Interpersonal Skills To Establish And Maintain Positive Relationships.
Communication
Time Management
Attention to detail
Organizational Skills
Leadership
Conflict Resolution
customer service
Teamwork
Training and Development
Problem-Solving
Technical Knowledge
Critical
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Supervisor in Minot, ND, USA is $46,000 to $68,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific industry or company the supervisor is working in. Additionally, location and cost of living in Minot may also impact the salary range. It is important to note that these are just average figures and individual salaries may vary.
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Cummins, Inc. engages in the design, manufacture, sale and service of diesel and natural gas engines and related technologies, including fuel systems, controls, air handing, filtration, emission, solutions and electrical power generation systems. It operates through the following segments: Engine, Distribution, Components, and Power Generation segments.
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