Operations Support Supervisor

Are you an experienced and driven leader looking for an exciting new opportunity? Cummins is currently seeking an Operations Support Supervisor to join our dynamic and growing team. As a global leader in power generation, we are dedicated to providing our customers with exceptional service and support. In this role, you will be responsible for overseeing the operations support team and ensuring efficient and effective processes are in place to support our products and services. If you are a motivated individual with strong leadership skills and a passion for excellence, we encourage you to apply for this position. Read on to learn more about the qualifications and responsibilities of this role.

1. Oversee the operations support team and ensure they are properly trained and equipped to provide exceptional service and support to our customers.
2. Develop and implement efficient processes and procedures for handling customer inquiries, technical issues, and product support.
3. Lead and motivate the team to achieve performance goals and meet customer service targets.
4. Monitor and analyze team performance metrics to identify areas for improvement and implement action plans to enhance overall efficiency.
5. Collaborate with different departments within the organization to ensure smooth coordination and resolution of customer issues.
6. Ensure compliance with company policies and procedures, as well as industry regulations and standards.
7. Keep up-to-date with industry trends and advancements to continuously improve the operations support processes.
8. Handle escalated customer concerns and provide timely and effective solutions.
9. Conduct regular team meetings, training sessions, and performance evaluations to maintain a high-performing and engaged team.
10. Foster a positive and collaborative work environment that promotes teamwork, open communication, and a customer-focused mindset.
11. Identify and implement cost-saving initiatives to improve the overall profitability of the operations support function.
12. Prepare and present reports to upper management on team performance, customer feedback, and any relevant issues or concerns.
13. Continuously strive for excellence in customer service and seek out opportunities for innovation and process improvement.
14. Act as a role model for the team by consistently demonstrating a strong work ethic, positive attitude, and commitment to the company's values and goals.

According to JobzMall, the average salary range for a Operations Support Supervisor in Maxton, NC 28364, USA is $40,000-$50,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry.

Cummins, Inc. engages in the design, manufacture, sale and service of diesel and natural gas engines and related technologies, including fuel systems, controls, air handing, filtration, emission, solutions and electrical power generation systems. It operates through the following segments: Engine, Distribution, Components, and Power Generation segments.