Customer Quality Liaison

Are you passionate about providing exceptional customer service and ensuring the highest quality standards? Do you have a keen eye for detail and the ability to effectively communicate with both internal and external stakeholders? If so, Cummins is seeking a highly motivated and customer-focused individual to join our team as a Customer Quality Liaison. In this role, you will play a vital role in maintaining our commitment to excellence by serving as a liaison between our customers and internal departments. We are looking for a driven individual with strong interpersonal skills and a background in quality assurance or customer service. If you are ready for a challenging and rewarding career with a global leader in the manufacturing industry, we encourage you to apply for this exciting opportunity.

1. Serve as the primary point of contact for customer inquiries and concerns regarding product quality.
2. Communicate effectively with both internal departments and external customers to ensure timely resolution of quality issues.
3. Conduct thorough investigations into customer complaints and provide detailed reports to management.
4. Collaborate with cross-functional teams to identify root causes of quality issues and develop effective solutions.
5. Monitor and analyze customer feedback and satisfaction levels to identify areas for improvement.
6. Develop and implement quality assurance processes and procedures to maintain consistent product quality.
7. Conduct regular audits and inspections to ensure compliance with quality standards.
8. Train and educate team members on quality processes and procedures to ensure a high level of customer satisfaction.
9. Maintain accurate and detailed records of customer interactions and resolutions.
10. Stay updated on industry trends and developments related to quality assurance and customer service.
11. Participate in meetings and presentations to provide updates on customer quality issues and resolutions.
12. Proactively identify potential quality issues and work with relevant teams to prevent them from occurring.
13. Demonstrate a strong commitment to customer service excellence and uphold the company's reputation for quality.
14. Continuously evaluate and improve customer service processes to enhance the overall customer experience.
15. Adhere to all company policies, procedures, and safety regulations.

According to JobzMall, the average salary range for a Customer Quality Liaison in Rocky Mount, NC, USA is between $30,000 to $45,000 per year. The salary may vary depending on factors such as experience, qualifications, and the specific company.

Cummins, Inc. engages in the design, manufacture, sale and service of diesel and natural gas engines and related technologies, including fuel systems, controls, air handing, filtration, emission, solutions and electrical power generation systems. It operates through the following segments: Engine, Distribution, Components, and Power Generation segments.