Microsoft Dynamics 365 Support Manager

Are you a highly skilled and experienced support manager with a passion for Microsoft Dynamics 365? Do you thrive in a fast-paced and dynamic environment, providing exceptional technical support to clients? Then we have the perfect opportunity for you at Crowe as our Microsoft Dynamics 365 Support Manager.As the Support Manager, you will play a critical role in ensuring the success of our clients by managing a team of dedicated support specialists and providing expert guidance and support for all Microsoft Dynamics 365 related issues. Your expertise and leadership will be essential in maintaining high levels of client satisfaction and driving continuous improvement in our support processes.To excel in this role, you must have a deep understanding of Microsoft Dynamics 365 and a proven track record of managing and developing support teams. You should also possess excellent communication skills, a customer-centric mindset, and the ability to thrive in a collaborative and fast-paced environment.If you are ready to take on this exciting challenge and make a significant impact at a leading professional services firm, we encourage you to apply for the Microsoft Dynamics 365 Support Manager position at Crowe.

1. Lead and manage a team of support specialists to provide exceptional technical support for Microsoft Dynamics 365 clients.
2. Develop and maintain a deep understanding of Microsoft Dynamics 365 and keep up-to-date with the latest updates and developments.
3. Provide expert guidance and support to clients on all Microsoft Dynamics 365 related issues.
4. Ensure high levels of client satisfaction and continuously improve support processes to meet and exceed client expectations.
5. Collaborate with cross-functional teams to resolve complex technical issues and escalate to appropriate channels when necessary.
6. Develop and implement training programs for support team members to enhance their technical skills and product knowledge.
7. Monitor and analyze support metrics and performance data to identify areas for improvement and implement corrective actions.
8. Act as a point of escalation for critical support issues and work closely with clients to resolve them in a timely manner.
9. Develop and maintain strong relationships with clients to understand their needs and provide tailored support solutions.
10. Stay up-to-date with industry trends and best practices in Microsoft Dynamics 365 support and share knowledge with the team.
11. Communicate effectively with clients, team members, and stakeholders to provide timely updates and ensure a smooth support process.
12. Collaborate with sales and account management teams to identify upselling and cross-selling opportunities for support services.
13. Build and maintain a positive and customer-centric work culture within the support team.
14. Manage the support team's workload and schedule to ensure efficient and timely resolution of client issues.
15. Conduct performance evaluations and provide feedback and coaching to support team members to promote their professional growth and development.

According to JobzMall, the average salary range for a Microsoft Dynamics 365 Support Manager in Cleveland, OH, USA is between $85,000 and $120,000 per year. This can vary depending on factors such as experience level, company size, and specific job responsibilities.

Crowe Global, commonly referred to as Crowe, previously Crowe Horwath International, is a multinational professional services network. It is the 8th largest such global accounting network in the world. The network consists of more than 220 firms offices with over 42,000 employees in 130 countries.