Microsoft Dynamics 365 Support Manager

Hey there, tech gurus! Are you looking for a challenging and rewarding role in the world of Microsoft Dynamics 365? Look no further, because we have an exciting opportunity for a Support Manager at Crowe. As the Support Manager for our Microsoft Dynamics 365 team, you will play a crucial role in ensuring our clients receive top-notch support and service for their CRM needs. We are seeking a highly skilled and experienced individual who is passionate about all things Dynamics 365 and has a proven track record of successfully managing a support team. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, then we want to hear from you! Join our dynamic and innovative team at Crowe and take your career to new heights with Microsoft Dynamics 365.

1. Overseeing and managing the support team for Microsoft Dynamics 365, including hiring, training, and performance evaluations.
2. Developing and implementing support strategies and procedures to ensure efficient and effective resolution of client issues.
3. Providing technical guidance and expertise to team members, as well as troubleshooting complex technical problems.
4. Collaborating with other departments, such as sales and development, to ensure a seamless experience for clients.
5. Maintaining a high level of customer satisfaction by consistently delivering exceptional support and service.
6. Managing and prioritizing support tickets and escalations, ensuring timely resolution and follow-up.
7. Identifying and addressing any knowledge gaps or training needs within the support team.
8. Staying up-to-date on the latest developments and updates in Microsoft Dynamics 365 to effectively support clients.
9. Creating and maintaining support documentation and resources for clients and team members.
10. Communicating with clients in a professional and timely manner, providing updates and resolutions to their inquiries and concerns.
11. Continuously monitoring and analyzing support metrics to identify areas for improvement and implementing solutions to enhance overall support processes.
12. Acting as a liaison between clients and the development team for bug fixes and feature requests.
13. Participating in the development and implementation of new support processes and systems to improve efficiency and effectiveness.
14. Handling any other support-related duties as assigned by the management team.

According to JobzMall, the average salary range for a Microsoft Dynamics 365 Support Manager in Nashville, TN, USA is between $80,000 and $120,000 per year. This can vary depending on factors such as experience, education, and the specific company or organization the individual is working for.

Crowe Global, commonly referred to as Crowe, previously Crowe Horwath International, is a multinational professional services network. It is the 8th largest such global accounting network in the world. The network consists of more than 220 firms offices with over 42,000 employees in 130 countries.