Client Engagement Specialist

The Client Engagement Specialist at Crowe is an integral part of our client success team. We are looking for an organized, detail-oriented individual to interact with our clients from initial contact through the entire client relationship. This position requires a professional individual with strong interpersonal skills and a passion for helping others.To be successful in this role, the ideal candidate will have a minimum of 3 years of customer service experience and a Bachelor’s degree in a related field. They should be a strong communicator, both verbal and written, and have the ability to think on their feet. They should also be a proactive problem solver with a positive attitude and an understanding of the importance of customer service.If you possess these qualities and have a desire to help our clients succeed, we would love to hear from you. We are confident that you will enjoy working with our team at Crowe and helping our clients reach their goals.

Responsibilities:

1. Establish and maintain strong relationships with clients to ensure their satisfaction and success.
2. Respond to client inquiries in a polite, timely, and professional manner.
3. Provide support and assistance to clients to help them understand and utilize our services.
4. Proactively address and resolve client issues.
5. Monitor client progress and provide regular updates.
6. Work closely with internal teams to ensure client success.
7. Develop and implement strategies to increase client retention and satisfaction.
8. Prepare reports and analyze data to evaluate client performance.
9. Foster a positive and collaborative work environment.

According to JobzMall, the average salary range for a Client Engagement Specialist in Chicago, IL, USA is $40,000-$75,000 per year. This range can vary depending on experience, education, and other factors.

Crowe Global, commonly referred to as Crowe, previously Crowe Horwath International, is a multinational professional services network. It is the 8th largest such global accounting network in the world. The network consists of more than 220 firms offices with over 42,000 employees in 130 countries.