CreatorIQ

Customer Success Manager

CreatorIQ
600 Corporate Pointe, Culver City, CA 90230, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Own post-sales customer relationships with key account stakeholders to drive valuable partnerships through account management activity, identifying opportunities for continued growth. Work closely with Creator IQ’s Sales, Enablement, Customer Support, and Product teams to ensure successful customer onboarding and launch of contracted services. Advise clients on best practices for using CreatorIQ products and services for influencer marketing & brand advocacy on their preferred social media platforms. Monitor and report out on customer usage and health, developing proactive strategies for driving continued user adoption, retention and growth. Evangelize CreatorIQ products and drive platform and new feature rollout and adoption through training sessions, product roadmap reviews, customer feedback sessions, usage and customer health monitoring. Collate and share best practice examples of reporting, strategies, and case studies across our teams globally.

Where is this job?
This job is located at 600 Corporate Pointe, Culver City, CA 90230, USA
Job Qualifications

  • 3+ years of proven experience in a customer-facing role at a technology solution

  • Ability to work effectively under tight deadlines, prioritize and multi-task in a fast-paced environment.

  • Experience with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations.

  • Demonstrated experience in influencer marketing, social media platforms, and/or working with or for influencer software preferred but not required

Required Skills

  • Customer Relationship Management

  • Project Management Skills

  • MS Excel

  • Presentation skills

  • MS Word

  • Influence management

  • Time Management Skills

  • Analytical skills (data driven)

Soft Skills

  • Verbal communication

  • Prioritizing skills

  • written communication

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

Compensation

According to JobzMall, the average salary range for a Customer Success Manager in 600 Corporate Pointe, Culver City, CA 90230, USA is between $55,000 and $75,000 per year. The salary range may vary depending on experience, qualifications, and other factors.

Additional Information
CreatorIQ is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 24th, 2021
Apply BeforeApril 11th, 2026
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About CreatorIQ

CreatorIQ helps brands and agencies run influencer marketing campaigns at scale. Discover creators, build a private network, manage campaigns, and report beautifully.

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