Returns Clerk

Welcome to Costco Wholesale, the largest membership-only warehouse club in the United States. We are currently seeking a Returns Clerk to join our team and help ensure customer satisfaction through efficient and accurate processing of returns. If you have a passion for providing exceptional customer service and possess strong organizational skills, we want to hear from you! As a Returns Clerk, you will play a crucial role in maintaining our high standards of customer service by processing returns and assisting members with any inquiries or concerns. Join our team and become a part of the Costco family today!

1. Process Returns: The Returns Clerk will be responsible for accurately and efficiently processing returns from Costco members, ensuring that all returns are handled in accordance with company policies and procedures.
2. Provide Exceptional Customer Service: The Returns Clerk will play a crucial role in maintaining high levels of customer satisfaction by providing excellent service to members returning merchandise. This includes being friendly, helpful, and knowledgeable about Costco's return policies.
3. Maintain Organizational Standards: The Returns Clerk will be responsible for maintaining the organization and cleanliness of the returns area, ensuring all returned merchandise is properly sorted and stored.
4. Communicate with Members: The Returns Clerk will be responsible for assisting members with any inquiries or concerns they may have regarding returns, providing prompt and courteous service.
5. Ensure Accuracy: The Returns Clerk will be responsible for accurately processing returns, ensuring that all returned merchandise is accounted for and processed correctly.
6. Collaborate with Team: The Returns Clerk will work closely with other team members to ensure the timely and efficient processing of returns, and to provide support as needed in other areas of the warehouse.
7. Adhere to Policies and Procedures: The Returns Clerk will be expected to adhere to all company policies and procedures, including those related to returns, customer service, and safety.
8. Maintain Inventory: The Returns Clerk will be responsible for keeping track of returned merchandise and updating inventory records accordingly.
9. Provide Feedback: The Returns Clerk may be required to provide feedback and suggestions for improving the returns process and overall customer service experience.
10. Represent Costco: The Returns Clerk will be expected to uphold the company's values and represent Costco in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Returns Clerk in Charlotte, NC, USA is between $31,000 and $38,000 per year. This range may vary depending on the specific company, experience level, and other factors.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.