Pharmacy Tech Phone Agent
Are you a certified Pharmacy Technician with a passion for customer service? Do you thrive in a fast-paced environment and enjoy helping others? Costco Wholesale is seeking a Pharmacy Tech Phone Agent to join our team and provide exceptional service to our members. In this role, you will assist members with their prescription needs over the phone, ensuring accuracy and efficiency in every interaction. To excel in this position, you must have excellent communication skills, a strong understanding of pharmacy operations, and a commitment to delivering top-notch customer service. If you are a team player with a positive attitude and a desire to make a difference in people's lives, we want to hear from you!
- Answer phone calls and assist members with their prescription needs.
- Provide exceptional customer service to all members.
- Maintain a thorough understanding of pharmacy operations, including prescription processing, insurance billing, and medication dispensing.
- Ensure accuracy and efficiency in all interactions with members.
- Collaborate with other pharmacy team members to resolve any member concerns or issues.
- Communicate clearly and effectively with members, ensuring they have a positive experience.
- Follow all legal and company policies and procedures related to prescription dispensing and member privacy.
- Stay up-to-date on new medications, changes in pharmacy regulations, and industry trends.
- Assist with inventory management and ordering of medications and supplies.
- Uphold Costco's commitment to high-quality, affordable healthcare for our members.
- Maintain a positive and professional attitude at all times.
- Collaborate with other departments, such as insurance and billing, to ensure a seamless member experience.
- Adhere to all safety protocols and maintain a clean and organized work environment.
- Continuously strive to improve processes and find ways to enhance the member experience.
- Participate in ongoing training and development opportunities to improve job knowledge and skills.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Pharmacy Tech Phone Agent Job At Costco Wholesale Would Be A High School Diploma Or Equivalent. This Shows The Candidate Has A Basic Level Of Education And Can Handle Tasks That Require Reading, Writing, And Basic Math Skills.
Pharmacy Technician Certification: A Candidate With A Pharmacy Technician Certification (Cpht) Would Be Preferred For This Job. This Certification Indicates That The Candidate Has Received Formal Training And Is Knowledgeable In Pharmacy Terminology, Medication Names, And Dosage Calculations.
Prior Experience In A Pharmacy Setting: Previous Work Experience In A Pharmacy, Either As A Pharmacy Tech Or As A Pharmacy Tech Phone Agent, Will Be Beneficial For This Job. It Demonstrates The Candidate's Familiarity With Pharmacy Operations And Their Ability To Handle Customer Inquiries Related To Prescriptions And Medications.
Strong Communication And Customer Service Skills: Since The Pharmacy Tech Phone Agent Job Involves Interacting With Customers Over The Phone, Excellent Communication And Customer Service Skills Are Essential. The Candidate Should Be Able To Communicate Clearly, Listen Actively, And Provide Empathetic And Efficient Service To Customers.
Attention To Detail And Accuracy: A Pharmacy Tech Phone Agent's Primary Responsibility Is To Accurately Process And Verify Prescription Information. Therefore, Attention To Detail And Accuracy Are Crucial Qualifications For This Job. The Candidate Should Have A Strong Eye For Detail And Be Able To Work With Precision To Ensure All Information Is Entered Correctly.
Communication
Time Management
Attention to detail
customer service
Teamwork
Computer skills
Empathy
Organization
Problem-Solving
Multi-tasking
Accuracy
Medication Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Boston, MA, USA is between $33,000 and $46,000 per year. This salary range may vary depending on factors such as experience, certifications, and the specific company or healthcare facility the individual is employed at.
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Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.
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