Pharmacy Tech Phone Agent

Are you passionate about providing exceptional customer service and have a strong background in pharmacy operations? If so, we have an exciting opportunity for you. Costco Wholesale is currently seeking a Pharmacy Tech Phone Agent to join our team. In this role, you will be responsible for assisting customers with their pharmacy needs over the phone. As a member of our team, you will have the opportunity to utilize your knowledge and skills to make a positive impact on our members' health and well-being. We are looking for individuals who are detail-oriented, empathetic, and have excellent communication skills. If this sounds like you, we encourage you to apply and join our growing family at Costco Wholesale.

1. Provide exceptional customer service to all callers in a friendly and professional manner.
2. Assist customers with their pharmacy needs including medication inquiries, refills, and insurance questions.
3. Utilize knowledge of pharmacy operations to accurately and efficiently process prescription orders.
4. Demonstrate empathy and understanding towards customers, ensuring their needs are met and concerns are addressed.
5. Maintain a high level of accuracy and attention to detail while handling sensitive information.
6. Communicate effectively with customers, colleagues, and other departments to provide timely and accurate information.
7. Collaborate with pharmacists to resolve any issues or concerns brought up by customers.
8. Stay up-to-date on current pharmacy policies and procedures to ensure compliance and quality service.
9. Follow all HIPAA regulations and maintain confidentiality of customer information.
10. Take ownership of customer inquiries and follow up to ensure complete resolution.
11. Maintain a positive and professional attitude at all times, representing Costco Wholesale's values and brand.
12. Participate in regular training and development opportunities to enhance knowledge and skills.
13. Work collaboratively with team members to achieve departmental goals and objectives.
14. Adhere to all safety and security protocols to maintain a safe work environment.
15. Continuously strive to improve processes and procedures to enhance customer experience.

According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Kalamazoo, MI, USA is between $27,000 and $35,000 per year. However, this may vary depending on factors such as the employer, years of experience, and additional skills or certifications.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.