Pharmacy Tech Phone Agent

Do you have a passion for helping others and a strong background in pharmacy operations? If so, we have an exciting opportunity for you to join our team as a Pharmacy Tech Phone Agent at Costco Wholesale. As a leading retailer in the industry, we are dedicated to providing exceptional customer service and high-quality products to our members. In this role, you will be responsible for assisting members with their pharmacy needs over the phone, ensuring accurate and timely processing of prescriptions, and providing excellent support to our in-store pharmacy team. We are seeking individuals who are knowledgeable, compassionate, and detail-oriented with a strong understanding of pharmacy operations. If you are looking for a rewarding career with a company that values its employees, we encourage you to apply for this position.

1. Assist members with their pharmacy needs over the phone in a timely and efficient manner.
2. Ensure accurate and timely processing of prescriptions according to company policies and procedures.
3. Provide exceptional customer service by addressing member inquiries, concerns, and complaints in a professional and courteous manner.
4. Collaborate with the in-store pharmacy team to ensure seamless communication and efficient workflow.
5. Maintain a strong understanding of pharmacy operations, including dispensing medications, inventory management, and insurance billing.
6. Keep up to date with changes in pharmacy regulations and procedures to ensure compliance.
7. Follow proper medication safety protocols and maintain patient confidentiality at all times.
8. Document all interactions and transactions accurately in the pharmacy system.
9. Assist in resolving any issues or discrepancies related to prescriptions, insurance claims, or member accounts.
10. Take responsibility for personal and professional development by attending trainings and staying updated on industry developments.
11. Adhere to all company policies and procedures, including safety and security protocols.
12. Demonstrate a compassionate and empathetic attitude towards members, especially those with special needs or concerns.
13. Take ownership of tasks and responsibilities assigned by the pharmacy manager or supervisor.
14. Maintain a clean and organized work environment to ensure efficient operations.
15. Uphold the company's values of integrity, teamwork, and dedication to providing exceptional service to our members.

According to JobzMall, the average salary range for a Pharmacy Tech Phone Agent in Annapolis Junction, MD, USA is $32,000 to $44,000 per year. However, this can vary depending on the specific company, experience level, and additional skills or certifications held by the individual.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.