Membership Clerk

Are you a detail-oriented individual with strong organizational skills? Do you thrive in a fast-paced and customer-focused environment? If so, we have an exciting opportunity for you at Costco Wholesale as a Membership Clerk. As a Membership Clerk, you will play a vital role in maintaining our membership database and providing exceptional customer service to our members. Join our team and be a part of a company known for its commitment to providing high-quality products and services at unbeatable prices. To excel in this role, you must have excellent communication and interpersonal skills, as well as a strong attention to detail. Previous experience in a customer service or administrative role is preferred. If you are a self-motivated individual with a passion for delivering exceptional customer service, we want to hear from you. Come join our team at Costco Wholesale and be a part of our mission to provide the best shopping experience for our members.

1. Maintain membership database: Keep accurate and up-to-date records of all current and new members.
2. Provide exceptional customer service: Greet and assist members with their inquiries, handle any membership-related issues or concerns, and ensure a positive shopping experience for all members.
3. Process new memberships: Efficiently and accurately process new membership applications and payments.
4. Renew existing memberships: Proactively reach out to members with expiring memberships and assist with the renewal process.
5. Handle member inquiries: Address member questions, concerns, and complaints in a professional and timely manner.
6. Organize and maintain membership files: Ensure all membership files are organized and easily accessible for quick retrieval.
7. Communicate with other departments: Collaborate with other departments to ensure seamless membership services and resolve any issues that may arise.
8. Uphold company policies: Follow all company policies and procedures, including privacy and security protocols, when handling member information.
9. Provide training: Assist in training new membership clerks on company policies, procedures, and database management.
10. Maintain a clean and organized work environment: Keep the membership desk area clean and well-stocked with necessary supplies for efficient operations.
11. Attention to detail: Pay close attention to detail when processing membership applications, payments, and other member-related tasks to ensure accuracy.
12. Multitasking: Ability to efficiently handle multiple tasks and prioritize responsibilities in a fast-paced environment.
13. Strong communication skills: Communicate effectively with members, coworkers, and other departments to ensure smooth operations and exceptional customer service.
14. Customer service orientation: Demonstrate a strong commitment to providing exceptional customer service and exceeding member expectations.
15. Self-motivated: Ability to work independently and take initiative to ensure all tasks are completed accurately and in a timely manner.
16. Maintain confidentiality: Maintain confidentiality of all member information and adhere to privacy and security protocols.
17. Sales and promotion: Actively promote and sell new memberships and renewal options to members.

According to JobzMall, the average salary range for a Membership Clerk in Albany, NY, USA is between $35,000 and $45,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.