Costco Wholesale

Membership Clerk

Costco Wholesale

Cary, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the Costco Wholesale team! We are currently seeking a motivated and organized individual to join our team as a Membership Clerk. In this role, you will be responsible for managing and maintaining our membership database, providing exceptional customer service to our members, and ensuring the smooth operation of our membership system. To be successful in this role, we are looking for a detail-oriented individual with strong communication and customer service skills. If you are passionate about providing top-notch service to our members and thrive in a fast-paced retail environment, we would love to have you join our team at Costco Wholesale.

  1. Manage and maintain the membership database accurately and efficiently.
  2. Provide exceptional customer service to all members, ensuring their needs and inquiries are addressed promptly and professionally.
  3. Process new membership applications and renewals accurately and in a timely manner.
  4. Keep accurate records of membership transactions and ensure proper documentation.
  5. Assist members with any questions or concerns related to their membership.
  6. Monitor and report any issues or discrepancies with membership accounts.
  7. Work closely with other team members to ensure the smooth operation of the membership system.
  8. Continuously update and maintain knowledge of membership policies and procedures.
  9. Proactively identify opportunities to improve the membership process and make recommendations for enhancements.
  10. Uphold Costco's high standards for customer service and professionalism at all times.
  11. Handle cash and credit card transactions accurately and securely.
  12. Collaborate with other departments to provide an overall positive shopping experience for members.
  13. Maintain a clean and organized work area.
  14. Communicate effectively with management regarding any membership-related issues or concerns.
  15. Attend training and development programs to enhance knowledge and skills.
  16. Adhere to all company policies and procedures.
  17. Maintain confidentiality of member information.
  18. Keep up-to-date with product knowledge and special promotions.
  19. Assist with other tasks and duties as assigned by management.
  20. Act as a positive ambassador for Costco Wholesale both in-store and in the community.
Where is this job?
This job is located at Cary, NC, USA
Job Qualifications
  • Excellent Customer Service Skills: As A Membership Clerk At Costco Wholesale, It Is Important To Have Strong Customer Service Skills In Order To Assist Members With Their Inquiries, Process New Memberships, And Provide A Positive Shopping Experience.

  • Attention To Detail: The Role Of A Membership Clerk Involves Handling Important Documents, Such As Membership Applications And Renewal Forms. Therefore, Having Strong Attention To Detail Is Essential In Order To Accurately Process And Maintain Membership Records.

  • Basic Math And Computer Skills: As A Membership Clerk, You Will Be Responsible For Handling Cash Transactions And Using Computer Systems To Process Memberships. Having Basic Math And Computer Skills Is Crucial In Order To Perform These Tasks Accurately And Efficiently.

  • Ability To Work In A Fast-Paced Environment: Costco Wholesale Is A Busy And Fast-Paced Environment, Especially During Peak Shopping Times. A Membership Clerk Must Be Able To Work Efficiently And Multitask In Order To Keep Up With The High Volume Of Members Coming In And Out Of The Store.

  • Team Player: A Membership Clerk At Costco Wholesale Must Be Able To Work Well With Others And Collaborate With Team Members In Order To Provide Excellent Customer Service And Maintain An Organized Membership Area. Being A Team Player Is Essential In Ensuring The Smooth Operation Of The Membership Department.

Required Skills
  • Data Entry

  • Inventory Management

  • Time Management

  • Product knowledge

  • Attention to detail

  • Organizational Skills

  • customer service

  • Cash Handling

  • Teamwork

  • Sales skills

  • Multi-tasking

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Membership Clerk in Cary, NC, USA is between $30,000 and $43,000 per year. This salary range may vary depending on the specific job duties, experience level, and employer. Factors such as location, industry, and demand for the position may also impact the salary range for a Membership Clerk in Cary, NC.

Additional Information
Costco Wholesale is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 13th, 2023
Apply BeforeMay 22nd, 2025
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About Costco Wholesale

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.

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