Membership Assistant

Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced retail environment? Look no further, because we have the perfect role for you! Join our team at Costco Wholesale as a Membership Assistant and help us provide exceptional service to our valued members. As a Membership Assistant, you will play a crucial role in maintaining our membership base and ensuring our members have a seamless and enjoyable shopping experience. We are looking for individuals who are friendly, organized, and have a strong attention to detail. If you have a desire to be part of a dynamic team and a willingness to go above and beyond for our members, then we want to hear from you!

1. Greet and assist members in a friendly and professional manner.
2. Process new membership sign-ups and renewals accurately and efficiently.
3. Provide information about membership benefits, services, and policies to members.
4. Assist members with any inquiries or concerns they may have, and escalate complex issues to the appropriate department.
5. Maintain accurate and organized membership records and paperwork.
6. Collaborate with other team members to ensure a seamless and enjoyable shopping experience for members.
7. Communicate effectively with members and team members to address any issues or concerns.
8. Keep up-to-date with product knowledge and changes in membership policies.
9. Proactively identify opportunities to upsell and promote Costco services and products to members.
10. Ensure all membership transactions are processed accurately and in a timely manner.
11. Assist with membership events and promotions.
12. Uphold the company's high standards of customer service and professionalism at all times.
13. Follow all company policies and procedures, including those related to safety and security.
14. Continuously seek ways to improve the membership experience and provide suggestions for process improvements.
15. Maintain a positive attitude and contribute to a positive team dynamic.

According to JobzMall, the average salary range for a Membership Assistant in Charlotte, NC, USA is between $33,000-$39,000 per year. This may vary depending on the specific job title, experience level, and company. Salaries may also be affected by the industry and location of the organization.

Costco Wholesale Corporation, doing business as Costco, is an American multinational corporation which operates a chain of membership-only warehouse clubs.